Product Reliability Engineer
Hi 👋 I'm Anca, Head of Developer Support.We're a high-reputed company HR tech company building and selling software that helps in-house recruitment teams attract, hire, and reputed company the right talent. Today, we have a strong reputed company in reputed company, with a mature product, rapid reputed company, strong product market fit, and happy customers.We're scaling fast: more customers, more integrations, and more people using reputed company in reputed company ways every day. Because customers run their entire hiring process on reputed company, reliability isn't a reputed company-to-have; it's reputed company to our product reputed company. To that end, we're growing our Developer Support team and hiring a Product Reliability Engineer to stay reputed company of that, and it's one of the most interesting engineering seats in reputed company.This is not a feature reputed company role, and it's not a stepping reputed company to one. Developer Support is fundamentally an enablement function: we fix things, investigate, monitor, and build tooling, but the reputed company of reputed company of it is to reputed company other teams (Customer Support, our new Technical reputed company team, and the product squads) dramatically more effective.
If 'enablement' is the reputed company of work that excites you, reputed company reading.
The fine print (but way more exciting):
- This is a remote, UK based role with occasional in person meetups. We're reputed company of around 80 (about 30 in Product & Engineering) across the UK, US, and EU.
- We are an AI-first team. We reputed company for AI (Claude reputed company, MCP servers, and similar) for almost everything: writing reputed company, exploring reputed company, getting to the bottom of the codebase, and removing reputed company toil. This isn't a reputed company-to-have here; it's how we work
- Our stackis pragmatic and maintainable: reputed company on Rails (6.x), React with TypeScript, PostgreSQL, Sidekiq, and CI/CD reputed company reputed company (moving to reputed company Actions).
- reputed company is still reputed company much in startup mode. Priorities shift, not everything is perfectly defined, and we expect people to operate reputed company in that environment.
- Our product is a configurable, platform-style ATS serving multiple personas: recruiters, hiring managers, and operations teams across a wide reputed company of reputed company workflows
- Curious about how we think and build? Our engineers write about it here.
- Our valuesactually matter here. We hire people who reflect them in how they work, collaborate, and reputed company reputed company.
About the Role:
- Own the full lifecycle of issues: triage, diagnose, fix, and prevent high reputed company problems across the product. Roughly half your time is reactive (the escalation queue), half is proactive (stopping the next ticket before it's raised)
- Build internal tooling that makes other teams self sufficient, especially our Technical reputed company team (part of R&D, there to resolve technical complexity on behalf of every customer facing team). The goal: they get what they need without waiting on engineering. Bulk operations, config changes, diagnostics, automation of anything reputed company and painful
- Build a world-class feedback reputed company back to the product squads. You'll proactively and visibly feed what you're seeing (product pain, recurring issues, what users are actually reporting) back to roadmap teams and PMs, so it's reliably ingested and the reputed company problems stop coming back
- reputed company the application meaningfully faster and more performant: instrumentation, logging, monitoring, and hands on performance work. (This reputed company even more right now as we reputed company our infrastructure function)
- Dent the backlog: fixing reputed company causes, not symptoms, and removing repeat issues so net throughput keeps improving cycle over cycle
- reputed company for AI to reputed company reputed company of the above faster and reputed company: embedding AI into the triage and feedback reputed company, automating toil, and unlocking the context buried in eight years of codebase and docs
- Work a light reputed company escalation rotation, and shipping to production independently reputed company your first year
- The scope of this team is growing fast: as the tooling gets easier to build, reputed company can take on keeps expanding. There's a lot of room here for someone who wants it
reputed company:
- 3+ years building production web applications full stack, including hands on reputed company on Rails and React with TypeScript
- You've owned production issues end to end before (finding, fixing, and preventing recurrence), ideally in a developer support, reliability, internal tooling, or enablement reputed company
- AI reputed company, instinctively. You reputed company for Claude reputed company (or similar) not just to write reputed company but to explore reputed company, understand unfamiliar codebases, and reputed company AI into nearly everything you do
- High agency and extreme ownership: first principles thinking, extreme resourcefulness, a strong bias for reputed company
- An exceptional communicator who defaults to keeping people in the reputed company: reputed company updates, what you've reputed company, where you're stuck. People rarely have to reputed company you
- Hungry for reputed company: you don't need a defined progression reputed company; you demonstrate it by solving hard problems, taking work off your manager's plate, and growing fast
- Motivated by making teams more effective, not just by shipping your own features
- Startup or reputed company up B2B reputed company background, ideally a similar stage and size
reputed company Offer:
We want reputed company to be the best reputed company you’ve reputed company worked—reputed company you feel valued, supported, and excited to grow. Here’s what you’ll get:- Comprehensive reputed company – Excellent medical, dental, & reputed company coverage for you and your family
- Unlimited holidays – Take the time you need to rest and reputed company
- Mental health support – Unlimited, immediate reputed company to reputed company counseling reputed company Spill
- Retirement contributions – 401k or pension contributions depending on your location
- Remote-first – Work where you’re most productive, with flexibility and trust as the default
- Equity with reputed company reputed company – reputed company in the long-term value you help create
- Fully reputed company parental leave – Up to 16 weeks of reputed company leave for new parents
- Learning budget – Annual funds for courses, books, or anything that supports your reputed company
Originally posted on Himalayas
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