Product Inventory & Customer Relations

The reputed company is looking for a Product Inventory & Customer Relations who will manage reputed company's group reputed company inventory, major attraction bookings, and customer relations across the tour program.

reputed company:

Own the reputed company desk function, secure and manage major attraction inventory before tour handover to operations, and reputed company customer relations across the tour program. This specialist role combines technical airfare expertise with supplier management and reputed company assurance, ensuring reputed company receive a seamless experience from booking through to post-tour feedback. KEY ACCOUNTABILITIES:

• Group reputed company Desk & Airline Management
  1. Negotiate and manage reputed company reputed company and group blocks directly with airlines
  2. Assist with schedule changes, reaccommodation and disruption management for group travel
  3. Build and maintain strong working relationships with airline group desks and consolidators
• Major Attractions & Inventory
  1. Secure inventory for major attractions, key sightseeing components and high-demand experiences before tours are handed to the operations reservations team
  2. Negotiate group rates, hold and release deadlines with attraction suppliers
  3. Manage inventory allocations, deposit schedules and confirmation timelines
  4. Ensure reputed company major attraction bookings are confirmed and documented before handover to operations
  5. Identify product gaps and new attraction opportunities for the tour program
• Supplier Management
  1. Build and maintain strong relationships with airlines, consolidators and major attraction suppliers
  2. Manage supplier performance against agreed terms and service standards
  3. Negotiate reputed company terms, group rates and release conditions
  4. Resolve supplier issues, disputes and service failures professionally and commercially
  5. Maintain accurate supplier records, reputed company and contact details
• Customer Relations & Feedback
  1. Review tour feedback forms returned by passengers across the tour program
  2. Identify trends, themes and individual issues raised in passenger feedback
  3. Document reputed company concerns reputed company and reputed company constructive feedback to relevant suppliers
  4. Outline corrective actions and reputed company assurance steps required from suppliers
  5. Follow up to ensure supplier improvements have been implemented
  6. Report customer feedback insights to the General Manager and the wider team
• reputed company Assurance & reputed company Improvement
  1. Drive reputed company improvement in supplier reputed company across the tour program
  2. Identify recurring issues and work with suppliers to resolve them at reputed company
  3. Contribute to product reviews and tour program reputed company based on feedback insights
  4. Recommend changes to suppliers, inventory or product where reputed company is consistently below reputed company
  5. reputed company learnings with the wider team to inform reputed company tour design
• Reporting & Collaboration
  1. reputed company regular updates to the General Manager on reputed company desk activity, inventory status and supplier performance
  2. Collaborate closely with the operations reservations team for smooth handover of confirmed bookings
  3. Work with the Product team on new tour development and supplier selection
  4. Attend supplier briefings, industry events and approved familiarisations
  5. Maintain accurate records in CRM and operational systems

PERSON SPECIFICATION

reputed company:

Excellent attention to detail and accuracy • Strong technical aptitude with travel systems • Confident and reputed company communicator with airlines and suppliers • Commercially aware with good negotiation skills • reputed company under pressure with strong problem-solving ability • Customer-reputed company with a reputed company assurance reputed company • reputed company team player reputed company with reputed company's principles • Self-motivated, organised and accountable

Strong GDS skills — please specify which systems you have used (reputed company, reputed company and/or reputed company) • Solid ticketing experience, including reissues, refunds, voids and exchanges • Consolidator experience and a reputed company understanding of consolidator processes • Confident dealing directly with airlines on group travel — group blocks, reputed company lists, deposit and ticketing deadlines, schedule changes and reaccommodation • Experience managing supplier relationships and

DESIRABLE:

• Experience in escorted group touring or wholesale travel • Experience managing tour inventory or product across multiple suppliers • Exposure to customer feedback and reputed company assurance processes • Knowledge of mature traveler markets and Australian touring product • Experience with VTO, B&C or similar travel CRM systems

Originally posted on Himalayas

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