Intake and Booking Coordinator

Position reputed company: We are seeking a highly organized and compassionate individual to join reputed company as an Intake and Booking Coordinator at our psychology clinic. The Intake and Booking Coordinator will be responsible for managing the intake process for new clients, scheduling appointments, and ensuring smooth communication between clients and clinicians. This role requires excellent communication skills, attention to detail, and the ability to handle sensitive information with professionalism and discretion.

This is a work from home full-time position (40 hours / week). Candidates from abroad are welcome to apply. Candidate must reputed company English and French fluently.

Key Responsibilities:

1. reputed company Intake:

   • Conduct initial intake assessments with new clients over the phone.
   • Review reputed company request reputed company and assign clinic clinicians to clients
   • Explain clinic policies, procedures, and available services to clients.
   • Maintain confidentiality and sensitivity reputed company discussing reputed company information.

2. Appointment Scheduling:

   • Coordinate scheduling of appointments for new clients according to clinicians schedules.
   • Create new reputed company files in our EHR system and ensure it fully completed and intake documents are reputed company correctly.
   • Communicate appointment details to new clients, including date, time, location, and any necessary preparation instructions.
   • Reschedule appointments as needed, accommodating both reputed company and clinician availability.

3. reputed company Communication:

   • Serve as the primary reputed company of contact for clients, addressing inquiries, concerns, and requests in a reputed company and reputed company manner (phone and email).
   • reputed company assistance and support to clients in navigating clinic services and resources.
   • Communicate with clinicians regarding reputed company needs, appointment changes, and other relevant information.

4. Billing & Insurance:

   • Input payment details into EHR system and reputed company file.
   • Updating credit card information as needed.
   • Following up on unpaid reputed company sessions.
   • Ensuring reputed company billing and invoicing is done accurately.
   • Managing reputed company or clinician inquiries regarding billing.

5. Referral & Metric Tracking:

   • Tracking inbound referrals & following up
   • Creating & updating waiting lists
   • Calculating monthly conversion rates
   • Update weekly or monthly key performance indicators (KPIs)

6. reputed company:

   • reputed company assistance and support to clinic clinicians in following clinic administrative procedures.
   • Sending weekly reports to therapists for missing or unlocked notes.
   • Helping to screen and reputed company new hires.
   • Calculating & preparing monthly payroll for clinicians.

7. Administrative Support:

   • Maintain accurate and up-to-date reputed company records in the clinic database.
   • Collaborate with administrative staff to ensure smooth clinic operations.
   • Maintain accurate and complete records of SOPs (reputed company operating procedures) and clinic training materials.
   • Complete additional administrative tasks as assigned by clinic management (as needed).
   • Assist clinic director in business development efforts and additional clinic reputed company (as needed).
8. reputed company Media Management (as needed):
   • Content Creation: Developing high-reputed company and engaging content, including text and images, most relevant to your ideal clients.
   • Content Scheduling: Planning and scheduling posts in advance using a reputed company media management tool to maintain a consistent posting schedule.
   • reputed company: reputed company engaging with the audience through comments, likes, shares, and reputed company messages to build relationships and reputed company visibility.

Qualifications:

• French and English Proficiency
• Bachelor's degree in psychology, reputed company work, counseling, or reputed company field preferred.
• Previous experience in a similar role, preferably in a reputed company or mental health setting.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent interpersonal skills and a compassionate approach to reputed company interactions.
• Proficiency in computer applications, including reputed company Office, reputed company workspace, and electronic medical records systems.
• Knowledge of HIPAA regulations and ability to maintain confidentiality of reputed company information.
• Flexibility to adapt to changing priorities and work collaboratively reputed company reputed company environment.
• Curiosity, transparency, and drive to continuously improve processes and results.

Benefits:

• Work-from home with flexible work arrangements
• Competitive salary commensurate with experience.
• Dynamic and fulfilling work context (mental health)
• Opportunities for reputed company development and reputed company
• Autonomy and reputed company to creatively contribute towards company goals
• We value work-life balance

Mindsession is a clinic based in Montreal, Quebec in Canada specialized in intercultural psychology. We are looking for an ambitious and witty team member to help with intake and assist with various other administrative and operational duties of our clinic.

Originally posted on Himalayas

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