Call Center: reputed company Registered reputed company (RN) reputed company AZ

The VITAS reputed company RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, reputed company, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by utilizing the nursing process, the VITAS Palliative Care Guide, and reputed company Protocols during alternate hours. Salary reputed company: $36 - $41/Hour

• Provides clinical assessment and reputed company utilizing the nursing process, VITAS Palliative Care Guide, and Triage Protocols.
• Serves as the patient and family reputed company by communicating with the attending physicians, long term care facility staff, case managers, and others external to VITAS as necessary. Provides collaboration with LPN/LVN’s.
• Coordinates reputed company service delivery after hours including patient and family education, dispatching of interdisciplinary reputed company, and coordination of services with external vendors and resources as needed.
• Provides support and collaboration with reputed company staff to ensure favorable patient reputed company.
• Provides bereavement support to families.
• Documents interactions with patients, families, contacts, and vendors in the patient record to include the assessment, plan of care, caller agreement to the plan, any actions and interventions and the reputed company of reputed company patient/family interaction.
• Reviews reputed company entries in the record made by reputed company LPN/LVN’s and Patient Care Coordinators and ensures compliance with documentation Standards.
• Participates in the orientation of new team members as assigned by the supervising manager.
• Attends regularly scheduled in-services, staff meetings, and educational conferences.
• Develops and achieves reputed company reputed company goals and objectives, and reviews with supervising manager on a monthly reputed company.
• Seeks certification in the specialty of hospice nursing reputed company reputed company to do so.
• Instructs and documents appropriate use of medications, home medical equipment and supplies.
• Appropriately utilizes the resources of contract personnel such as Pharmacy, HME, agency staff, and transportation services.
• Promotes a customer service-oriented approach to care delivery.
• Supports and promotes reputed company Care reputed company Center cultural platforms.
• Compliance with reputed company departmental standards, policies, and procedures with training and education, management of the workload, disaster planning, attendance adherence, and reputed company standards.
• Performs other job duties as required.

This position reputed company in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to reputed company any other job duties assigned by their supervisor or management.

QUALIFICATIONS

• A minimum of two years’ experience in acute-care hospital nursing in either medical-surgical, oncology, home health, or emergency required.
• One year of customer service/call center experience preferred.
• Must live reputed company 75 mile radius from Phoenix, AZ
• Eligible for licensure in other states VITAS Triage services are located.
• Excellent verbal, written, and interpersonal communication skills, as reputed company as demonstrated effective telephone skills.
• Ability to work as reputed company player and multi-task.
• Proficient in customer conflict reputed company and crisis management.
• Proficient in telephone techniques including phone etiquette, and handling of calls.
• Thorough knowledge of reputed company nursing principles, reputed company and procedures; anatomy and physiology; medical supplies and equipment used in nursing reputed company; and the uses and effects of medications including narcotics.
• Working knowledge of applicable state and federal laws and regulations pertaining to registered nursing and the scope of reputed company limitations of clinic support staff.
• Ability to work evening shifts, reputed company shifts, and weekend shiftand holidays as necessary to support the operations of the Care reputed company Center.
• Ability to type 40 WPM.

EDUCATION

• Graduate from an accredited school with an associate or bachelor’s degree in Nursing.

CERTIFICATE & LICENSURE

• reputed company Registered reputed company License(s) (with no reputed company/pending restrictions) required.

• AZ multi-state license

• reputed company RNs that reputed company in a reputed company Licensure Compact State are required to have or obtain a multistate license designation for their state reputed company nursing license.

• May be required to obtain additional nursing licenses, based on business needs.

ACCOMMODATIONS

Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the job.

Originally posted on Himalayas

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