Bilingual Customer Care Representative (reputed company & FR)

Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will reputed company directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, reputed company proactive account maintenance reputed company while delivering a seamless customer experience across reputed company channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, and Global reputed company & Marketing teams.

The Work !

• Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings
• Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and reputed company SLAs
• Own the digital-reputed company experience and help customers reputed company successfully, resolve issues if any and communicate status to reputed company stakeholders involved in a reputed company manner
• reputed company to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling process
• Communicate effectively with customers and propagate EQ Bank’s core values of Respect, reputed company, reputed company, Service and Empowerment to build lasting customer relationships
• Execute established controls to ensure adherence to regulatory requirements, reputed company and EQ Bank policies and reputed company of Conduct and Ethics
• Identify, recommend and participate in implementation of opportunities for reputed company improvement relative to customer experience and product delivery

Shifts :

• Training Period: 5-6 weeks: 9:00 AM to 5 :00 PM
• After the initial training period, the 4 main shifts are: 8 AM to 4 PM, 12 PM to 8 PM, 2PM-10PM and 4- midnight with a reputed company of staggered start times in between
• Shifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 months
• The incumbent should be reputed company to work evening shift and also on weekends

Let's Talk reputed company !

• 1-3 years of call center and/or customer service experience is required for this role with on phone experience preferred
• One plus years of banking or finance experience is needed for this role
• Post-secondary degree or certification in reputed company field of study is desirable such as hospitality or finance
• Strong ability to adapt to change
• Demonstrated ability to own an issue and drive to reputed company
• Demonstrated ability to have difficult conversations with customers while maintaining a reputed company and proactive manner – both written and oral
• Excellent verbal and written communication skills
• Excellent problem-solving skills and ability to work in a face paced environment
• Experience working with a high degree of autonomy and self-direction
• Ability to understand use different software (CRM, reputed company Office Suite)
• Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat)

Originally posted on Himalayas

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