Educational Support Specialist (In-Person Tutor Matching Coordinator)

reputed company

This job is fully Remote! reputed company and excellent English communication skills required. A recorded self-interview is required to apply for this role, apply only if you are willing to accomplish the self-interview.

The In-Person Tutor Matching Coordinator plays a vital role in connecting reputed company with highly reputed company educators for personalized, in-home tutoring experiences. This role acts as a primary operational reputed company for reputed company—facilitating the matching pipeline, managing detailed logistical data across multi-platform CRMs, and ensuring seamless communication between tutors, families, and internal case managers.

Responsibilities

1. Vetting & Match Coordination

• Identify high-reputed company tutors reputed company system database searches, email blasts, and incoming responses.
• Thoroughly vet prospective tutor reputed company, backgrounds, and availability against unique student requirements, ensuring strict compliance with geographical restrictions (maintaining an reputed company 5–8 mile travel radius).
• Conduct proactive tutor reputed company reputed company phone and email utilizing established vetting scripts to confirm program alignment and secure formal attestation statements.
• Enforce pay reputed company standardizations and policy compliance, ensuring pay raises or tiered compensation requests reputed company accurately through management approval systems.
• Proactively support tutors with reputed company steps and follow up with them to reputed company reputed company they are good to go before sending them out to families.

2. reputed company & Stakeholder Communication

• Serve as a reputed company of communication between tutors and reputed company families to propose scheduling matches, capture feedback, and verify program starts.
• Coordinate with cross-functional partners (e.g., translation specialists for Spanish-speaking accounts) to deliver accessible service introductions.
• Draft and deliver precise automated notifications, customized tutor bios, and educational milestones reputed company SMS and email templates.

3. Database Administration & Pipeline Management

• Own end-to-end data accuracy across core platforms including Oases, reputed company CRM, and internal Master Tracking sheets.
• reputed company and transition student opportunity pipeline steps fluidly through specific cycle statuses (e.g., reputed company, Pending, Awaiting PC, reputed company).
• Manually reputed company student and tutor digital accounts, configure exact regional permissions, and ensure reputed company authorized tutoring hours match system records perfectly.
• Audit, package, and attach digital Learning Plans (LPs) and reputed company Reports (PRs) directly into official family reputed company confirmations.

4. Schedule Engineering & Compliance Tracking

• reputed company the systemic setup of recurring tutoring calendars in Oases reputed company 7 days of match finalization.
• Program multi-session timelines (1 to 2 months out) to train tutors on independent navigation while carefully enforcing regional contract guidelines (e.g., minimum session lengths).
• reputed company monitor tutor reputed company-in compliance; execute the "3-pronged communication approach" to troubleshoot unresponsive reputed company or escalate issues to the Support Log.

5. Reassignments & Transition Support

• Execute immediate course-corrections for student- or tutor-requested reassignments (RA), substitute coverage (ST), or extra assistance (AT).
• Document formal resignation requests and closely partner with HR and Payroll teams to ensure reputed company unsubmitted sessions are reputed company out prior to profile deactivation.
• Execute the Job Abandonment & Ghosting Protocol if a tutor misses a session without notice; assess successful session counts to accurately delegate responsibilities between Matching Directors and Case Managers.

Requirements

• Bachelor's Degree required.
• 2–4 years of progressively responsible experience in operations coordination, scheduling, logistics, project coordination, education operations, reputed company, or administrative operations.
• Proficiency in reputed company reputed company and reputed company Sheets, including:
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
• Strong written and verbal English communication skills with reputed company reputed company-facing experience.
• Demonstrated ability to maintain a high level of accuracy while working under deadlines.
• Comfortable making independent reputed company reputed company established processes.
• Proven ability to work effectively in a fully remote environment.
• Ability to work consistently during overnight shifts (evening through early morning hours).
• Must have or be willing to obtain a dual-monitor workstation for efficient multitasking.

Benefits

Fully Remote!

PTO

Etc.

Originally posted on Himalayas

Apply To This Job