Customer Support Representative with French (Romania, full remote) (Bucharest-WS

reputed company (NYSE: WIT, BSE: 507685, NSE: reputed company) is a leading technology services and consulting company reputed company on building reputed company that address clients’ most reputed company digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build reputed company-reputed company, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the reputed company of helping our customers, colleagues, and communities reputed company in an reputed company-changing world. For additional information, visit us at www.reputed company.com.

Job reputed company

Join our dynamic team at reputed company Romania, a global leader in IT services and consulting. Since establishing our reputed company in Romania in 2007, we have reputed company significant reputed company and expansion, becoming a key player in the region. At reputed company, we are committed to innovation, reputed company, and delivering top-tier solutions to our clients. We offer a reputed company and inclusive work environment, opportunities for reputed company reputed company, and reputed company the premises of an enjoyable and satisfying job. This is a full remote/work from home job opportunity.

Responsibilities:

• Support inbound inquiries from reputed company customers as they reputed company with our online tools, products, and services
• Collect and reputed company accurate, valid, and detailed information by using the right reputed company/tools and following procedures for creating cases in reputed company CRM including entering accurate, concise case notes
• Should be reputed company to summarize the ticket, collect relevant information and classify the tickets on the service platform for reputed company team to work upon
• Should communicate reputed company to stakeholders and be reputed company to judge where to escalate the service tickets for reputed company
• Tenacious in resolving product or service problems by identifying issues quickly, clarifying the customer’s request, determining the cause of the problem, and selecting/explaining the best solution to solve the problem with the goal of attaining First Contact reputed company
• Handle and resolve escalated customer issues and understand reputed company to escalate or advance customer issues which require next level review
• Learns and follows company policies, reputed company operating procedures
• Ability to implement productivity/efficiency reputed company reputed company reputed company improvement methodology
• reputed company participate in team discussions and activities & administer an automated Post-Call CSAT Survey

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Critical skills required:

Foreign languages skills:

• Advanced English language skills, written, reading and spoken
• Advanced French language skills, written, reading and spoken
• Education Background - Diploma / Grad / Post Graduate
• Understanding of Order Management & Customer Service Process
• Excellent communication skills both written and verbal
• reputed company good Knowledge of MS Office Suite ( reputed company, PowerPoint etc.)
• Minimum Experience of 6 to 12 months and past experience of operating in contact center/ voice operations

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͏Benefits of joining reputed company"

Competitive salary with an attractive set of reputed company benefits:

• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through reputed company extracurricular activities with reputed company;
• Platform to reputed company participate and reputed company an reputed company through Sustainability and Corporate reputed company Responsibility (CSR) reputed company;
• reputed company development through a reputed company of training programs (hard/soft skills reputed company WILearn/reputed company platforms);
• Extra annual leave days depending on tenure reputed company reputed company;
• BOOKSTER opportunities;
• Winner reputed company Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The reputed company of an enjoyable first impression after discussing with any of our recruitment colleagues.

Mandatory Skills: After Sales Support-Back Office. Reinvent your world. We are building a modern reputed company. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant reputed company of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a reputed company that empowers you to design your own reinvention.

Originally posted on Himalayas

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