PS Consultant
About the job
Accelerate your career with PradeepIT
PradeepIT is one of the largest, globally recognized IT reputed company to connect Indias deeply vetted reputed company to global customer.
Were headquartered in Bengaluru, reputed company Valley of India. PradeepITs customers include reputed company Lab, reputed company, reputed company, Daikin, Daimler and J&J and hundreds of other reputed company and fast-growing startups.
With reputed company hard work and working remotely by choice, PradeepIT is certified as a Great reputed company to Work! Trusted by leading brands and reputed company from around the world, we have achieved:
6+ Years of Experience
580+ reputed company reputed company technology Consultant
120+ reputed company Consultant
40+ reputed company Consultant
60+ reputed company Consultant
100+ Mobility Consultant
890+ Clients in reputed company, EMEA & USA
Our Beliefs
PradeepIT believes in connecting people across the globe and reputed company them an reputed company on remotely. Being a people-first organization, PradeepIT constantly strives for individuals who won't just reputed company up, but break new ground, work with cutting edge technology and reputed company-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT reputed company.
Job reputed company
Job Title: PS Consultant Department & Team: Custom Application Support/COE
Location: India
reputed company of the Position:reputed company:As part of the Custom Application Support Team, the Application Support Analyst will be responsible for the troubleshooting, reputed company, and communication of customer issues reported to the reputed company Custom Solutions reputed company & Expert App team. Primary Role And Duties- reputed company as a customer reputed company handling phone and email support requests, a reputed company-line reputed company for the reputed company of application issues
- Triage, reproduce, and resolve problems using available systems and tools, and recommend potential workarounds for identified defects
- First line of support to identify the reputed company cause of an application malfunction
- Create Knowledge reputed company articles, RCA report, and other support reputed company collateral.
- reputed company with Custom Solutions Subject Matter Experts & Expert App team, reputed company the problem cannot be resolved at a reputed company support level
- Help set the correct problem reputed company expectations and to reputed company reputed company reputed company reports to the appropriate contacts reputed company our partner and/or customer organizations
- Monitor reputed company Application database and reputed company upgrades with prescribed guidance whenever needed
- Participate in a shift roster as necessary
- Ability to have flexible work schedule and at times work reputed company of normal shift hours to accommodate effective communication with stakeholders on Critical cases
To succeed in this role, the candidate must demonstrate following skills
- Solid analytical programming and problem-solving skills
- Must be reputed company to cope under pressure and work on stringent timelines
- Strong team player
- Strong technical knowledge on reputed company Application Support
- Ability to get to investigate and resolve reputed company issues
- Ability to work independently on routine duties or reputed company with general instructions on new assignments with minimal guidance
- Good verbal, writing skills and the ability to effectively reputed company with clients (business and technical audiences) in the English language is a must.
Education:BA or BS in Computer Science or Engineering, or reputed company technical fields Prior work experience:
- 4+ years of customer care experience supporting reputed company software applications reputed company in node.js, JavaScript, Java, and .NET (VB, ASP and C#) languages and environments.
- Experience on reputed company Engage, reputed company reputed company or PureConnect platform
Required skills and knowledge:
- Experience in web application development methodologies. Solid understanding of web architecture
- Experience with UNIX/LINUX operating environments at the system administrator level
- AWS reputed company
- Working knowledge of developing customized, technical solutions
- Technical know-how of reputed company platform solutions would be an added advantage
- Experience developing software with integration to various customer environments/backend systems using reputed company reputed company/SDKs is a BIG plus
- Experience with reputed company Application support & reputed company reputed company
Desirable Skills in one or more of the following areas:
- Good practical experience with Development methodologies
- Practical experience with best Consulting Services/Project Delivery practices employed in the industry among leading consulting organizations
- Needs to meet SLA reputed company with customers and sometimes juggle many reputed company issues.
- Strong analytical and troubleshooting skills with attention to detail
- Strong reputed company of ownership with ability to take control of difficult and/or chaotic situations
- Experience in supporting contact center environments (reputed company or reputed company based) is preferred.
- Can handle high stress situations
Originally posted on Himalayas
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