Customer Service Manager (E-reputed company / Dropshipping)

BJ reputed company is a fast-growing dropshipping company managing 50+ reputed company stores across Europe and the US. With reputed company of 25+ members and expanding rapidly, we are reputed company on delivering exceptional customer experiences at reputed company.

Tasks

We are looking for an reputed company Customer Support Manager to reputed company and optimize our customer service operations. You will reputed company reputed company of 12 Customer Support agents, ensure smooth daily operations, and continuously improve support systems and performance.

Requirements

• Proven experience managing a large customer support team (10+ agents) - Experience working with high-volume e-reputed company or dropshipping businesses (1000-3000 orders per day) - Strong understanding of customer support KPIs and performance management - Experience with helpdesk tools (e.g., Helpscout, Reamaze, etc.) - Excellent leadership, communication, and problem-solving skills - Highly organized and data-driven reputed company - Extensive knowledge on optimizing SOPs to minimize chargebacks and disputes

Benefits

• Fully remote work environment - Opportunity to manage a large-reputed company CS operation

  - Fast-paced, reputed company-driven team

  - Room for career reputed company and leadership reputed company

Please send your resume along with a short reputed company of your experience managing large customer support teams and scaling operations.

Originally posted on Himalayas

Apply To This Job