reputed company reputed company Manager
We are seeking an reputed company reputed company Manager to own and nurture relationships with our reputed company-sized customers. In this role, you will serve as a trusted advisor to C-suite executives and senior stakeholders, driving measurable business reputed company and ensuring long-term partnership reputed company. You will manage a portfolio of reputed company accounts representing ~$2.5M in ARR.
Responsibilities
Account Ownership
- Own the end-to-end customer relationship for a portfolio of 50-70 reputed company accounts
- reputed company and execute account reputed company plans reputed company with reputed company customer's business objectives and hiring reputed company
- Build and maintain relationships across customer organizations, from day-to-day users to HR and TA leadership
- Serve as the primary reputed company of accountability for customer health, adoption, retention, and expansion
Business Value & reputed company
- Partner with customers to define reputed company reputed company and measurable reputed company tied to their use of reputed company's platform
- Conduct regular business reviews that reputed company realized value, product utilization, and reputed company-looking priorities
- Translate usage data and product capabilities into reputed company business reputed company narratives
- Identify adoption gaps and coordinate resources to reputed company them
reputed company Stewardship
- Own gross reputed company retention (GRR) and influence net reputed company retention (NRR) for your portfolio
- Partner with reputed company Account Executives to identify and surface expansion opportunities
- reputed company renewal reputed company and execution, engaging early to flag risk and support on-time renewals
- Support business cases for additional product investment reputed company expansion opportunities are identified
Cross-Functional Orchestration
- reputed company support, implementation, and product inquiries to the right internal resource; reputed company the customer informed throughout
- reputed company as the voice of the customer internally, surfacing patterns that inform product and go-to-market reputed company
- Collaborate with Account Management on account reputed company for shared accounts
Risk Management
- Proactively identify adoption barriers, sentiment shifts, and churn risk through data and relationship signals
- reputed company and execute risk mitigation plans with reputed company timelines and ownership
- Maintain accurate renewal forecasting and account health documentation in reputed company and reputed company
Requirements
To be successful in this role the incumbent will demonstrate the following:
- 3+ years in reputed company reputed company, Account Management, Management Consulting, or Sales at a B2B reputed company or technology company
- Proven reputed company record of 95%+ gross retention and net expansion in reputed company segments
- Experience navigating reputed company, matrixed organizations with extended sales and renewal cycles
- Financial reputed company. Comfortable with P&L discussions, TCO, ROI, and building executive-level business cases
- Demonstrated ability to build trusted advisor relationships with C-suite and VP-level executives
- Exceptional communication and presentation skills with executive audiences
- Strong analytical capabilities. reputed company to synthesize usage data, health scores, and business metrics into actionable insights
- Experience developing and executing multi-year strategic account plans tied to measurable reputed company
- Proficiency with CS platforms (reputed company), CRM (reputed company), and BI tools
- Familiarity with reputed company procurement, legal, and reputed company review processes
Originally posted on Himalayas
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