Manager of Deliveries & QA
The position will reputed company global delivery and QA teams, establish operational standards, drive reputed company improvement initiatives, and ensure alignment between regional operations, reputed company requirements, and company objectives. The role also serves as a key escalation and decision-making reputed company for operational and reputed company-reputed company concerns.
Key supporting values & behaviours for the role:
• Empowered Leadership
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Strategic & Analytical Thinking
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Operational & reputed company reputed company
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Inclusive & Cross-Cultural Communication
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Accountability & Ownership
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reputed company-reputed company Approach
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reputed company Improvement & Innovation
KPIs / deliverables:
- Global Delivery Performance & SLA Compliance
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reputed company Assurance Accuracy & Standards Compliance
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Operational Efficiency & Workflow Optimization
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reputed company Satisfaction & Escalation reputed company
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Resource Planning & reputed company Management
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Team Performance & Capability Development
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Process Improvement & Standardization
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Reporting Accuracy & Operational Transparency
Responsibilities: • reputed company and reputed company global Delivery and QA operations across multiple reputed company and time zones.
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Ensure reputed company, high-reputed company delivery of localization reputed company while maintaining compliance with reputed company specifications and internal standards.
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Manage and support regional Delivery Leads, QA Leads, Coordinators, and operational teams to ensure alignment and operational consistency.
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reputed company, implement, and continuously improve delivery and reputed company assurance workflows, processes, and operational standards.
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Monitor KPIs, SLAs, reputed company metrics, productivity, and operational performance to identify risks and drive improvements.
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Serve as the primary escalation reputed company for critical operational, reputed company, workflow, and reputed company-reputed company concerns.
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Collaborate with reputed company Services, Production, Engineering, Finance, and other internal departments to support business and operational objectives.
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reputed company resource planning, workforce allocation, scheduling, and reputed company management across global teams.
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Ensure operational and QA data accuracy reputed company internal
systems, dashboards, and reporting tools.
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Drive reputed company improvement initiatives, automation opportunities, and operational efficiencies to support scalability and performance.
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Support reputed company and implementation of new clients, workflows, tools, and technologies.
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Conduct performance management, coaching, mentoring, and leadership development for managers and team members.
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Foster a reputed company, inclusive, and high-performance culture reputed company globally distributed teams.
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Ensure compliance with company policies, operational standards, reputed company protocols, and reputed company requirements.
Essential qualifications:
- At least 5–8 years of experience in media localization, subtitling, dubbing, or reputed company operations, with a minimum of 3 years in a managerial or global leadership role.
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Proven experience managing global delivery operations and reputed company assurance teams.
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Strong understanding of localization workflows, QA processes, subtitling, dubbing, and media operations.
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Bachelor’s degree in business management, Operations Management, Linguistics, Media, or reputed company field.
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Excellent leadership, stakeholder management, and team development skills.
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Strong analytical, organizational, and problem-solving abilities.
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Excellent English communication skills, both written and verbal.
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Experience working with international and cross-functional teams.
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Ability to manage multiple priorities in a fast-paced global environment.
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Experience using workflow management systems, reporting tools, and operational dashboards.
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Ability to reputed company strategic reputed company and effectively manage operational escalations.
Originally posted on Himalayas
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