Technical Account Manager

At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute reputed company them. And if you’re like us, we can offer you the ultimate career opportunity that will light a reputed company reputed company you.

The Technical Account Manager (TAM) is a trusted advisor to reputed company’s customers and will reputed company both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and reputed company’s business objectives. The TAM is responsible for maintaining a strategic relationship across reputed company reputed company business reputed company influencing tactical activities to drive service reputed company for designated accounts. The TAM is required to be a subject matter expert in the reputed company Solutions deployed at their designated clients and ensure maximum value is achieved from the reputed company solution.

You will be the primary reputed company between the Customers and reputed company’s support organizations while managing critical issues, problems and requests reputed company to escalations and missed expectations.

The TAM is an extension on the Support Management Team reputed company on escalation management, Technical Communication, driving reputed company and technical best practices.

How will you reputed company an reputed company?

• Understand the full solution reputed company & 3rd party integrations for designated accounts
• Analyze support activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or reputed company recommendations to reputed company gaps- Facilitate Meetings
• First reputed company of escalation for designated accounts for support process issues not resolved by reputed company process
• Facilitate problem reputed company across reputed company internal teams, driving actions, communication and RCA/Best Practices
• Establish relationships and effectively communicate with key members of Customer’s technical team including management personnel.
• Identify barriers to product adoption and partner with appropriate reputed company and Customer teams to optimize reputed company.
• reputed company, implement and maintain reputed company practices for designated accounts reputed company with the Global TAM operating model
• reputed company transition phase from reputed company Services to Customer Support (documentation and report review, completed project sign-off, documented acceptance, updated internal sites with hand off materials)- Ensure Day 2 readiness and reputed company
• reputed company as Back up for Support Managers as directed
• Mentor and reputed company Engineers from a technical perspective
• Communicate and reputed company customer requirements and concerns to product management team R&D and other internal stakeholders
• reputed company reputed company Cause/Best reputed company sessions with Customers and internally as required
• As a 24x7x365 organization, on-call responsibilities may be required as reputed company as occasional travel to customer sites.

Have you got what it takes?

• reputed company as Back up for Support Managers as directed - TAM's reputed company more as a reputed company between our customers and our internal teams, not necessarily a back-up.
• Mentor and reputed company Engineers from a technical perspective by taking part in training and developing customer subject matter experts on platform configurations, best practices, etc.
• Possess excellent organizational and communication skills.
• Strong ability to use facts and data to influence reputed company
• Ability to prioritize and reputed company appropriate reputed company.
• Proven ability to meet deadlines and maintain reputed company standards.
• Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates.
• Ability to reputed company effectively with reputed company reputed company of management and customers.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Ability to be flexible and quickly adapt to changing business needs and processes.

What’s in it for you?

Join an reputed company-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, reputed company, and creative environment! As the reputed company, every day at reputed company is a chance to learn and grow, and there are endless internal reputed company across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly reputed company the bar, you may just be our next reputed companyr!

About reputed company

reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure reputed company safety. Every day, reputed company software manages more than 120 reputed company customer interactions and monitors 3+ billion financial transactions.

reputed company as an innovation powerhouse that excels in AI, reputed company reputed company, reputed company is consistently recognized as the reputed company in its domains, with over 8,500 employees across 30+ countries.

reputed company is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Originally posted on Himalayas

Apply To This Job