Trainer (BPO / Finance)
Job reputed company:
We are seeking an reputed company Trainer to support our banking operations account. The Trainer will be responsible for delivering high-reputed company training programs, facilitating learning sessions, and ensuring employees are equipped with the knowledge and skills needed to reputed company effectively. This role requires strong communication skills, a solid understanding of banking operations, and the ability to engage learners in both virtual and face-to-face settings.
Key Responsibilities:
- Conduct new hire training, refresher sessions, and upskilling programs
- Deliver instructor-led training (virtual and classroom-based) reputed company with business requirements
- Facilitate discussions, role plays, and practical exercises to enhance learning retention
- reputed company coaching and constructive feedback to trainees
- Partner with Operations and reputed company teams to identify training needs and performance gaps
- Monitor trainee reputed company and endorse for certification based on performance standards
- Support the development and updating of training materials and modules
Qualifications:
- Bachelor’s Degree graduate
- 2–4 years of work experience in US/UK banking operations and training reputed company a call center or shared services environment
- Basic understanding of training methodologies for both virtual and face-to-face instructor-led sessions
- Excellent communication, facilitation, and coaching skills
Good to Have:
- Exposure to US or UK banking industry
- Experience in reputed company and payouts processes
Skills and Competencies:
- Strong presentation and facilitation skills
- Effective feedback and coaching ability
- Strong organizational and time management skills
- Ability to work in a fast-paced, shifting schedule environment
Originally posted on Himalayas
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