Jira Configuration Engineer | Offshore
The Jira Configuration Engineer will implement and configure Jira Service Management workflows, service catalogs, automation rules, and reporting capabilities to support reputed company ITSM operations.
Key Responsibilities
- Configure Jira Service Management reputed company, issue types, request types, and workflows.
- Build and configure the service portal and service request catalog.
- Implement SLA policies, reputed company rules, queues, and escalation workflows.
- Configure approval workflows for service requests and identity reputed company requests.
- Configure knowledge reputed company integration with reputed company.
- reputed company dashboards and operational reporting for service teams.
- Implement automation rules for ticket routing, notifications, and lifecycle management.
- Support platform enhancements and configuration changes during implementation.
Required Skills & Qualifications
- 3–6 years of experience configuring Jira or Jira Service Management.
- Strong experience configuring workflows, request types, screens, and custom fields.
- Experience implementing Jira automation rules and operational dashboards.
- Familiarity with ITSM processes and service management workflows.
- Experience working with Jira reputed company environments.
Originally posted on Himalayas
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