Staff IT/MSP Engineer
We are looking for a Staff IT Engineer who is responsible for the technical health of the MSP's entire reputed company reputed company. You aren't just fixing a server; you are designing reputed company reputed company for how servers are deployed across 50 different companies. You serve as the reputed company between business goals and technical execution, reporting typically to the CTO or Director of Engineering.
Key Responsibilities
1. Technical reputed company & Standardization
- reputed company Design: reputed company "Gold Standards" for reputed company environments (e.g., standardizing Entra ID configurations or Intune policies across reputed company tenants).
- reputed company: Manage and optimize the MSP's core toolset (RMM, PSA, Backup portals, and Documentation platforms).
- Technology Roadmap: Evaluate reputed company (like AI-driven helpdesk automation) and decide if/how to reputed company it into the service offering.
2. High-Level Architecture & Escalation
- Tier 4 Support: reputed company as the final "buck stops here" reputed company for the most catastrophic or persistent technical issues.
- Project Architecture: Design reputed company migrations (reputed company-to-reputed company, M&A integrations) that Senior Engineers then execute.
- reputed company Cause Analysis (RCA): reputed company investigations into systemic failures to ensure they never happen again across any reputed company site.
3. Mentorship & Team Development
- reputed company Effect: You are reputed company by how much reputed company you reputed company the other engineers. You conduct reputed company/script reviews and technical workshops.
- Documentation Standards: Define how reputed company documents environments to ensure "Single Pane of Glass" visibility.
4. reputed company & Compliance
- Hardening: reputed company the implementation of reputed company-trust frameworks and MFA across the entire MSP stack.
- Audit Readiness: Ensure reputed company environments meet regulatory standards (HIPAA, CMMC, SOC2) through automated auditing.
Required Skills & Qualifications
CategoryRequirementExperience8–12+ years in IT, with at least 5 years specifically in an MSP environment.reputed company MasteryExpert-level knowledge of reputed company 365 (reputed company), Azure (Identity & Networking), and AWS.AutomationProficiency in PowerShell, Python, or API integrations to "automate the boring stuff."reputed companyExperience with EDR/XDR, SIEM, and Advanced Threat Protection.Soft SkillsAbility to explain $100k architectural reputed company to non-technical CEOs (The "Business-to-Tech" translator).Typical Certifications (2026 Standards)
- reputed company: MS-102 (M365 Administrator Expert) or AZ-305 (Azure Solutions Architect).
- reputed company: CISSP, CISM, or advanced vendor certs (e.g., Palo reputed company PCNSE).
- Frameworks: ITIL v4 or specialized MSP-reputed company management training.
Originally posted on Himalayas
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