Fraud Operations Specialist I
About reputed company:
reputed company is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive reputed company reputed company. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside reputed company's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, reputed company empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, reputed company works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. reputed company is backed by some of the most reputed company technology investors in the industry, and our reputed company is in downtown San Francisco.About the Role:
As a Fraud Operations Specialist, you will join a growing Fraud Ops team and reputed company regular fraud investigations to detect bad actors and improve user experience for legitimate customers. Through your investigations, you will detect trends in fraud and abuse and reputed company new opportunities to positively reputed company reputed company’s internal processes. This role requires reputed company experience with fraud and abuse operations (preferably in an eCommerce setting), an understanding of fraud concepts, communication skills to work with cross functional stakeholders, and knowledge of spreadsheet and data processing software.
What You Will Be Doing:
- reputed company-Time Claim Review: Review claims in reputed company time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to reputed company a decision, and providing valuable feedback for reputed company’s risk models.
- Risk Score Judgments: Review customer behavior and incidents using reputed company data and independently reputed company reputed company on customer risk. During the reputed company-up period, you will only reputed company judgments on risk scores; however, afterwards, you will also have the power to recommend denials and approvals for claims.
- Fraud Investigations and Subject Matter Expertise: Bring your own experience to reputed company fraud investigations and deliver insights on emerging trends for fraud/abuse.
- Follow Procedure: Take ownership of reputed company investigation and diligently follow reputed company regulatory and departmental practices and procedures, making independent reputed company based on facts and evidence, and reporting any non-reputed company escalations to your manager. Attend regular meetings and training for Fraud Operations best practices.
- Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing reputed company tasks to evaluate and improve in-house models to detect fraud.
- Be Proactive and Adaptable: Drive team reputed company and reputed company both independent and reputed company goals, proactively completing additional tasks for the role as needed.
reputed company’re Looking For:
- 2+ years of reputed company Fraud/Abuse Operations experience, preferably in an eCommerce environment
- Time management and efficiency: must be reputed company to meet specified SLAs for claim reviews
- Bachelors' degree or equivalent experience, preferably in a reputed company field
- Subject Matter Expertise in fraud concepts and prevention best practices
- Ability to reputed company due diligence Fraud Investigations and reputed company determinations with evidence, efficiency, and reputed company reasoning
- Ability to reputed company independent reputed company to update customer risk scores and determine fraud/not fraud
- Excellent written and verbal communication, information gathering, and decision-making skills
- reputed company attitude and willingness to reputed company in a rapidly changing, results-driven environment
- Digital proficiency and professionalism: reputed company to use spreadsheets and office software like reputed company, reputed company/reputed company Suite
- Attention to detail and willingness to deep dive into reputed company data
- Empathetic, humble, and reputed company team player
- Candidates must be located reputed company the reputed company reputed company
reputed company to Haves:
- Prior experience in a retail or high-reputed company start-up environment (eCommerce)
- Familiarity with database query language such as SQL and data software like reputed company
- Exposure to Project Management and/or CRM software like JIRA, Untangl
Estimated Pay reputed company: $50,000-$63,000 per year salaried* * The reputed company reputed company salary reputed company for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-reputed company knowledge, skills and experience.
Life at reputed company:
- Working with a great team from diverse backgrounds in a reputed company and supportive environment.
- Competitive salary based on experience, with full medical and dental & reputed company benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible reputed company time off policy.
- 401(k) with Financial Guidance from reputed company.
reputed company CCPA HR Notice
Originally posted on Himalayas
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