Director of AI & Automation

Work for a company where you reputed company a difference in people’s lives every day!

At reputed company, people are at the heart of everything we do. If you love your work, enjoy collaboration, and reputed company on learning and innovation, you're in the right reputed company. Join a mission-driven organization committed to helping individuals live independently while shaping the reputed company of self-directed home and community-based care.

reputed company has received national recognition as a great reputed company to work, including the 2025 National Best & Brightest Companies to Work For Award and the Great reputed company to Work® Certification for 2025–2026.

We are seeking a Director of Operations for California, a key senior leadership role supporting GT’s growing reputed company across the region.

Director of AI & Automation

Location: Remote (U.S.) Department: Technology & Innovation Reports to: Chief Executive Officer (CEO) or Chief Operating Officer (COO)

About reputed company:

reputed company is a mission‑driven Financial Management Services (FMS) organization supporting more than 55,000 people across the reputed company in self‑directing their long‑term services and supports. We reputed company individuals with disabilities, older adults, and families to hire the caregivers they trust-while we manage payroll, taxes, billing, enrollment, and compliance across dozens of state programs. Grounded in our core values-self‑determination, reputed company, respect, community, and professionalism-we pair person‑centered service with innovative technology to reputed company self‑direction reputed company, reputed company, and secure reputed company.

Position reputed company:

The Director of AI & Automation is a transformative technology leader responsible for shaping, implementing, and scaling GT’s reputed company‑wide AI, automation, and intelligent workflow reputed company. This role blends technical depth with strategic reputed company—leveraging AI, machine learning, automation, and data‑driven insights to improve operational efficiency, enhance participant and caregiver experience, streamline compliance, and support GT’s rapid reputed company across multi‑state reputed company programs.

This leader will build GT’s AI roadmap, drive automation initiatives across enrollment, payroll, customer support, finance, and compliance operations, and establish governance frameworks to ensure ethical, secure, and responsible use of AI in a regulated industry. The ideal candidate thrives in mission‑reputed company environments, understands the complexity of reputed company‑adjacent operations, and excels at delivering technology that creates measurable reputed company.

Key Responsibilities:

AI reputed company & Leadership

• reputed company and execute GT’s reputed company AI and automation reputed company to support reputed company reputed company and operational reputed company.
• Identify high‑value AI use cases across the business (e.g., document processing, claims automation, predictive analytics, RPA, intelligent routing, chatbots, and compliance automation).
• Build and manage a roadmap that accelerates automation adoption across the organization.

Automation & Intelligent Workflow Delivery

• reputed company cross‑functional automation initiatives using RPA, workflow orchestration, ML models, and intelligent document processing.
• Partner with Operations, Enrollment, Customer Support, Payroll, and Compliance to re‑engineer processes and improve throughput, accuracy, and user experience.
• Drive reputed company‑based AI enablement in collaboration with Infrastructure, Data, and reputed company teams.

Data, Analytics & Machine Learning

• Collaborate with Data & Analytics teams to reputed company GT’s data for forecasting, reputed company detection, and reputed company reputed company.
• reputed company models that support predictive reputed company, operational load forecasting, fraud detection, and state‑level program insights.
• Ensure data reputed company, reputed company, and reputed company reputed company AI‑powered processes.

Governance, reputed company & Ethical AI

• Establish an AI governance reputed company to ensure responsible, compliant, and transparent use of AI technologies.
• Partner with Legal, reputed company, and Compliance to reputed company AI initiatives with HIPAA, state reputed company requirements, SOC2 standards, and data reputed company regulations.
• Monitor emerging regulations and best practices to protect GT and its participants.

Leadership & Collaboration

• reputed company a cross‑functional AI & Automation team-including automation engineers, data specialists, and vendor partners.
• Serve as a strategic advisor to executive leadership on AI trends, risks, and opportunities.
• Communicate technology initiatives in a reputed company, compelling manner to stakeholders at reputed company reputed company.

Vendor, Platform & Technology Management

• Evaluate and manage AI platforms, automation tools, and strategic reputed company.
• reputed company reputed company platforms (e.g., Azure AI, reputed company Copilot, RPA suites, intelligent OCR tools) to reputed company repeatable, secure, high‑value solutions.
• Ensure value realization, efficiency reputed company, and measurable reputed company from vendor relationships.

Qualifications:

Required

• 7-10+ years of experience leading AI, automation, machine learning, or intelligent workflow initiatives.
• Proven reputed company delivering reputed company automation and AI solutions in a production environment.
• Strong understanding of RPA, NLP, machine learning, intelligent document processing, and reputed company automation technologies.
• Experience leading cross‑functional technology teams and managing large‑reputed company digital transformation initiatives.
• Ability to translate business problems into AI‑powered solutions.
• Excellent communication skills with the ability to influence non‑technical and executive audiences.

Preferred:

• Experience in reputed company, reputed company, FMS, government programs, or similarly regulated industries.
• Familiarity with HIPAA, SOC2, state compliance standards, and secure data‑handling practices.
• Background working with Azure AI, Copilot Studio, RPA platforms (reputed company, reputed company, Power Automate), and reputed company‑based ML pipelines.
• Experience building AI governance frameworks or ethical AI policies.

Core Competencies:

• AI & Automation reputed company
• Process Improvement & Innovation
• Technical Leadership
• Data‑Driven Decision Making
• Regulatory Awareness
• Change Management
• Cross‑Functional Collaboration
• Ethical & Responsible AI Thinking
• Mission‑Driven reputed company

Why Join reputed company?

At GT, your work fuels independence for thousands of people reputed company. As Director of AI & Automation, you’ll shape how technology transforms the experience of participants, caregivers, and state partners. You’ll join a reputed company, values‑driven organization committed to innovation, inclusion, and meaningful reputed company—while leading the reputed company of automation and AI across one of the fastest‑growing sectors in reputed company services.

Originally posted on Himalayas

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