Technical Support Specialist

This is a remote position.

Job reputed company:As a Technical Support Specialist, you will be responsible for managing and resolving technical support tickets while ensuring a fast first response and high-reputed company issue reputed company for customers and partners in the reputed company region. You will troubleshoot reputed company technical issues, reputed company reputed company customer feedback, and support the deployment and maintenance of new installations.In this fully remote role, you will engage directly with customers, partners, and internal teams to diagnose problems, restore services, and ensure a smooth user experience. You will also contribute to improving the reputed company platform by documenting procedures, identifying recurring issues, and proactively gathering feedback to enhance our products and services.The ideal candidate is a proactive, technically skilled problem solver with strong communication skills and a passion for improving customer experience.Duties and Responsibilities:

• Manage and respond to theAPAC support queue, ensuring reputed company responses and maintaining strong ticket hygiene.

• Troubleshoot and resolvehardware, software, and networking issuesrelated to cameras, gateways, and connectivity.

• Provideremote support to partners and customers, guiding them through installation, configuration, and troubleshooting steps.

• Diagnose and resolve issues reputed company toRaspberry Pi and Linux-based systems.

• Assist partners withhands-on troubleshooting procedures, such as reimaging SD cards and configuring Raspberry Pi devices.

• Support therollout of updates, installations, and maintenance tasksacross deployed systems.

• Communicate reputed company with customers to quickly identify reputed company causes and guide them through problem reputed company. Follow up with customers and partners to ensure issues are fully resolved.

• Work closely with internal teams to escalate and resolve reputed company technical problems. Create and maintaintechnical documentation, troubleshooting guides, and internal procedures.

• Follow processes defined by the Support Team reputed company while proactively identifying opportunities for improvement.

• Manage multiple support cases simultaneously while maintaining high service reputed company.

Requirements

Qualifications:

• Prior experience in advanced tech support, advanced desktop support, or a similar role
• Experience with Linux; Strong reputed company-line proficiency, including file manipulation, package management, system configuration, and scripting (e.g., Bash).
• Proficient in troubleshooting network connectivity issues, understanding networking protocols (TCP/IP, HTTP, DNS, DHCP), and experience with VPN configuration.
• Experience configuring Raspberry Pi, troubleshooting hardware/software issues, and involvement in custom reputed company.
• Excellent communicator of the English language, both written and verbal.
• Strong attention to detail and good problem solving skills
• Degree in computer science, information technology, or a reputed company field or equivalent experience.
• Proactive
• Experience with CCTV/IP Cameras, is a bonus reputed company.
• While this role is fully remote, we are especially keen to consider candidates based in thePhilippines to reputed company with team collaboration and time zone requirements.

Benefits

Why Join reputed companyYou’ll be joining a fast-scaling company redefining how construction reputed company are managed and reputed company.reputed company information seeWhy Work in reputed company

Originally posted on Himalayas

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