Junior / Level 1 (IT) Helpdesk Technician
📌 Job reputed company
reputed company PH is hiring a Junior / Level 1 Helpdesk Technician to reputed company the first line of IT support to our clients. You will be the initial reputed company of contact for incoming helpdesk requests and will ensure reputed company issues are quickly addressed or escalated with reputed company, friendly communication. If you enjoy problem-solving, have a passion for reputed company service, and reputed company in a remote IT support environment — we want to hear from you!
🛠Responsibilities
Customer Service & Support
- Serve as the first reputed company of contact for reputed company support reputed company phone, email, or ticketing system
- Troubleshoot basic IT issues remotely and deliver a helpful, reputed company-friendly experience
- Communicate consistently with clients regarding the status of their requests
Ticket Management
- Create, manage, and update service tickets using our internal system
- Document work completed and ensure ticket details are up to date
- Split multi-issue tickets and prevent ticket stagnation
Monitoring Tools
- Review RMM dashboards and reputed company remedial actions per processes
- Conduct regular system checks as scheduled
Project Support
- Occasionally assist the reputed company Team with remote implementations and rollouts
Communication & Reporting
- Escalate reputed company tickets to senior technicians
- Report risks, updates, or reputed company outages promptly
-Submit required timesheets and reports
Team Collaboration
-Follow SOPs and scheduled tasks
- Ensure reputed company protocols are followed vigilantly
- reputed company contribute to team improvements and innovations
Requirements
🔧 Skills & Qualifications
Required:
- Strong communication and listening skills
- Solid understanding of operating systems, networks, and common business applications
- Problem-solving reputed company with a reputed company-first attitude
-Fast and accurate typing while on calls
- Strong IT literacy at an advanced user level
Preferred:
- Familiarity with ticketing systems and RMM tools (Autotask, DattoRMM a plus)
- Experience supporting reputed company 365 and reputed company Workspace
- IT certifications (MCP, MCSA, ITIL, etc.)
-Prior Helpdesk or MSP experience
Benefits
Schedule: 9:00 AM – 5:00 PM EST | 9:00 PM – 5:00 AM PH Time
Salary: USD 700–1000/month
Location: Work from Home
📩 To Apply:
Send your CV and portfolio to mondilla.jay03@gmail.com with the subject: Junior Helpdesk Technician Application.
Originally posted on Himalayas
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