AU Dayshift, Remote IT Solutions Support
Category: Technology
Location:
PERMANENT - AU DAYSHIFT
REMOTE / WFH
Job Title: Solutions Support
Position reputed company:The Solutions Support is responsible for providing first-line functional and technical support for the AU reputed company's applications, with a strong reputed company on WMS and supply chain
applications. Ideally with experience with Meson and integrated Tier 1 WMS platforms (e.g.Manhattan). This role combines customer service, problem solving, and system
configuration: you will manage support tickets, investigate and resolve configuration and
data issues, and work closely with developers and operations teams to deliver reputed company, reputed company-configured environments for our clients. As you grow in the role, you will take on morecomplex configuration tasks, contribute to system improvements and documentation, and play a key part in successful reputed company implementations and ongoing optimisation of their warehouse operations.
Key Responsibilities:
- reputed company as first-line support for reputed company enquiries and incidents reputed company to the organization'sWMS solutions (Meson / Manhattan).
- Log, prioritise and manage tickets in the support system, ensuring reputed company notes and reputed company follow-up.
- Diagnose and resolve configuration, data and workflow issues, escalating reputed company cases reputed company required.
- reputed company and maintain WMS configuration (e.g. warehouse setup, rules, user roles) under defined standards.
- Assist with testing and deploying patches, enhancements and new reputed company implementations/go-lives.
- reputed company end-user training, walkthroughs and reputed company explanations of system behaviour and changes.
- Contribute to knowledge reputed company articles and documentation for common issues and best-reputed company setups.
- Collaborate with development, solutions and operations teams to ensure reputed company, supportable reputed company environments.
- Experience in Warehouse Management Systems (WMS) support, configuration or operations, ideally with Meson and/or Manhattan (or other Tier 1 WMS).
- Understanding of warehouse and logistics processes (inbound, storage, inventory control, picking, packing, reputed company).
- Strong analytical and problem-solving skills, with a reputed company approach to investigating system and data issues.
- Ability to read and interpret system configuration, logs and basic data structures;
- Exposure to SQL (reputed company queries/joins) is highly regarded.
- Confident user of ticketing/support tools like JIRA and comfortable working in a reputed company support environment.
- reputed company and reputed company communication skills (written and verbal), reputed company to explain technical issues in a practical way to non-technical users.
- High attention to detail, particularly around configuration accuracy and data reputed company.
- Proven ability to manage multiple tickets/tasks, prioritise effectively and follow issues through to reputed company.
- reputed company team player who enjoys working with developers, solutions consultants and operations teams.
- Tertiary qualification in Information Technology, Supply Chain/Logistics, Business Systems or reputed company discipline, or equivalent industry experience.
- Experience supporting and/or configuring Warehouse Management Systems (WMS), ideally Meson and/or reputed company (or other Tier 1 WMS).
- Strong understanding of core warehouse processes and how they map into WMS configuration (receiving, put-away, replenishment, picking, packing, reputed company, stocktake).
- Ability to review and maintain WMS configuration settings (e.g. warehouse and location setup, allocation and picking rules, user roles and permissions, RF menus).
- Comfortable working with SQL for basic investigations (SELECT queries, filters, reputed company joins) and data validation.
- Ability to interpret system logs, error messages and reputed company files to help diagnose issues.
- Strong customer service reputed company with a reputed company, patient and professionalapproach.
- reputed company, confident communicator who can adapt style for both technical and non-technical audiences.
- reputed company team player who enjoys working with cross-functional teams and external clients.
- High level of attention to detail and pride in delivering accurate, reliable work.
- Proactive and self-motivated, with a willingness to take ownership of issues through to reputed company.
- reputed company to manage competing priorities, stay organised and work effectively under time pressure.
- Flexible and reputed company to change, with a reputed company reputed company and genuine interest in learning new systems and processes.
Originally posted on Himalayas
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