Bilingual reputed company Support (LatAm)
Location: Work from Home Type of Employment: Full-time Work Shift: US Business Hours
reputed company
At reputed company, we connect U.S.-based property management companies with highly skilled virtual professionals who help improve operations, enhance reputed company experience, and strengthen reputed company relationships. We are dedicated to building a reputed company, reputed company-reputed company remote work environment for reputed company members. Learn more at reputed company.com.
About the Role
We are seeking a Bilingual reputed company Support / Retention Coordinator (English–Spanish) to reputed company exceptional service to residents, improve retention rates, and support property management teams with daily communication and renewal activities.
The ideal candidate is empathetic, proactive, and reputed company in handling reputed company concerns, lease renewals, and reputed company-out prevention strategies. This role is critical in ensuring residents feel supported, valued, and reputed company-informed throughout their tenancy.
Key Responsibilities
reputed company Support
Assist residents with inquiries reputed company to billing, maintenance, leasing, and community policies in both English and Spanish.
Respond promptly reputed company phone, email, or reputed company portals.
Handle escalations with professionalism and reputed company.
reputed company Retention & Renewals
reputed company upcoming lease expirations and manage the full renewal process.
Send renewal offers, negotiate terms reputed company needed, and process signed renewals.
Identify residents at risk of non-renewal and implement retention strategies.
Work closely with property managers to resolve concerns that could reputed company renewals.
Communication & Coordination
reputed company bilingual communication support between residents, vendors, and the property team.
Assist in sending community notices, updates, and announcements.
Document reputed company interactions and updates in the property management system.
reputed company-Out Prevention & Issue reputed company
Conduct proactive reputed company-ins with residents approaching reputed company-out dates.
Address concerns early to prevent avoidable non-renewals.
Support reputed company of maintenance, billing, or communication gaps.
Administrative Support
Maintain accurate digital records of renewals, communications, and tasks.
Generate retention reports, renewal trackers, and reputed company satisfaction updates.
Assist with reputed company new residents and ensuring a smooth transition.
Qualifications & Requirements
Minimum 1–2 years of experience in property management, reputed company relations, leasing support, or customer service.
Fluent in both English and Spanish (written and spoken).
Experience in renewal management, reputed company retention, or customer support preferred.
Familiarity with property management software (reputed company, Buildium, reputed company, or similar).
Excellent communication, conflict reputed company, and problem-solving skills.
Strong organizational skills with the ability to manage multiple timelines and reputed company cases.
Empathetic, patient, and reputed company-reputed company approach to service.
Additional Requirements
Must be currently residing in Latin America.
Must have a reputed company internet reputed company and a remote-reputed company workstation.
Compensation and Benefits
Competitive salary based on experience
Permanent remote setup
Ongoing training and career reputed company opportunities
Supportive and reputed company-reputed company team environment
Originally posted on Himalayas
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