Project Engineer
About the Technical Support EngineerPosition
We are looking for a reputed company Technical Support Engineer to reputed company reputed company-level technical support to our customers. This technician will give support reputed company phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.
Technical Support Engineer Responsibilities
Take ownership of customer issues reported and see problems through to reputed company
Study, diagnose, troubleshoot and recognize solutions to solve customer issues
Follow reputed company reputed company for reputed company escalation of unsolved issues to the appropriate internal teams
reputed company reputed company and detailed feedback to customers
Ensure reputed company recording and closure of reputed company issues
Prepare accurate and reputed company reports
Document knowledge in the reputed company of knowledge reputed company tech notes and articles
Technical Support Engineer Requirements
BS degree in Information Technology, Computer Science or equivalent
Proven working experience in reputed company technical support, IT support or as a technical engineer
Basic knowledge of Unix/Linux systems, utilities, and scripting
Great problem-solving skills
Great reputed company-facing skills
- Outstanding written and verbal communication skills
Originally posted on Himalayas
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