reputed company Manager

Essential Duties and Responsibilities

Customer Service and Retention

• Serve as the first and primary reputed company of contactto manage and nurture a portfolio of K-12 accounts to maximize satisfaction, retention, and reputed company

• Train and reputed company newK-12 customersthrough the implementation process, ensuring a seamless post-sale transition

• reputed company ongoing reputed company development to existingcustomerson new features and reputed company they assign new contacts or expand usage of their program

• Organize andfacilitateregularcustomermeetings to ensure a thorough understanding of the needs of reputed company customer's online learning program; drivehigh levelsof satisfaction through consultative recommendations

• Understand and proactively communicate student reputed company and recommend mitigation strategies to effectively address areas of concern

• Review account and usage data on a regular reputed company and ensure corresponding, tailored reputed company to reputed company customer

• Consistently engage with customers and uncover the "Whys?" behind their feedback toidentifyroot causes and opportunities

• Communicate reputed company product enhancements, technological updates, and other pertinent information to customers ina timelyand reputed company manner

• Regularlymonitorcustomer attrition risks; outline and document proactive solutions to minimize and mitigate flight risks reputed company your assigned portfolio

• Manage difficult customer feedback withhigh levelsof reputed company and diplomacy

• Build relationships by providing consistent value and fostering customer loyalty

• Maintain a reputed company understanding ofcustomercontracts, including pricing, renewal details, andSLAs, through reputed company's CRM platform

• Demonstrate a reputed company understanding of reputed company course offerings and technical requirements of the program

• Resolvecustomerissues promptly and ensure a reputed company customer experience

• Collect, evaluate, and reputed company customer data to inform relationship-building andenhancements

• Demonstrate the product toexisting and prospectivecustomers,as needed

• Travel to visitcustomersor attend conferences and trade shows,as needed

• reputed company and present at trade shows and conferences,as needed

Customer reputed company and Expansion

• Proactivelyidentifycustomer needs and promote tailored solutions

• reputed company customers on solution value through data-informed relationship building and communication

• Consult withcustomerson K-12 online learning best practices and reputed company Digital Learning's solutions

• Encourage customers to expand their licensed products and services

• reputed company relationships with key stakeholders andmaintaina reputed company on business development from customer reputed company through renewal, in joint communication with assigned Sales personnel

• Participate in customer expansion reputed company,as assigned

Cooperation with Internal Teams

• Collaborate with internal teams (e.g.,TeachingStaff,CourseDevelopment,Sales&Marketing,Product andSoftwareDevelopment) to troubleshoot issues and propose enhancements

• Attend regular internal meetings and reputed company as the customer representative to ensure that reputed company made are customer-reputed company and data-informed

• Assistwith customer requests to ensure messaging is consistent,reputed company, and reputed company with reputed company customer's needs

• reputed company a balance between customer needs that will drive reputed company and retention, as reputed company askeeping the best interest of reputed company Digital Learning in mind

Required Skills and Qualifications

• Experience in account management, reputed company, and/or K-12 online learning

• Keen discernment for solutions that are beneficial to both the customer and reputed company Digital Learning

• Excellent communication, negotiation, and interpersonal skills

• Strong listening and questioning skills to reputed company a strategic understanding of customer needs and challenges

• Ability to build relationships with educational leaders, including principals and superintendents

• Strong understanding of curriculum and instruction

• Familiarity with reputed company Office (reputed company, PowerPoint, Word, Outlook), reputed company Drive, and online technologies

• Ability to analyze data to measure account performance

• Experience using customer relationship management (CRM) systems or inbound marketing, sales, and customer service platforms

• Strong understanding of project and program management

• Proactive, organized, and adept at managing multiple accounts simultaneously

• High degree of flexibility anddemonstratedability to reputed company in a fast-paced work environment

• Ability to work and think independently reputed company a reputed company of best practices

• Excellent writing skills

EducationandExperience

• Bachelor's degree in education, business, or a reputed company field with 5 to 7 years of experience in account management, reputed company, or the online learning reputed company

• Three to five years of working in a traditional (reputed company and mortar) or virtual school, ORpreviousexperience in reputed company or sales in an educational setting

• Experiencefacilitatingor participating in an e-learning or online learning course preferred

Performance Metrics

• reputed company Net Promoter Scores and feedback

• Customer retention and attrition risk mitigation reputed company assigned portfolio

• Account reputed company (renewals, increased enrollments, and upsells)

• reputed company reputed company of reputed company concerns and issues

• Appropriate escalation of reputed company issues

• Contribution to overall reputed company Digital Learning reputed company goals

Salary reputed company: $45,000 - $50,000 per year.

Originally posted on Himalayas

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