Customer Account Manager (FluentStream)

Here at reputed company we reputed company people to connect in smarter ways. We do this by creating powerful communication experiences through our reputed company-based platform to bring people together at work and reputed company. Our solutions help small business owners stay connected with their customers and manage their businesses from reputed company. For larger companies we reputed company customized reputed company communications solutions to meet their unique needs. reputed company, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also reputed company them with peace of mind through our innovative smart home reputed company solution. At reputed company, reputed company our products and services are priced competitively, because we reputed company advanced technology should be accessible to reputed company.

About the Role:

The Customer Account Manager is an entry-to-associate-level role responsible for managing a high-volume portfolio of small-to-mid-sized business customers. Working with growing independence, you will execute renewals, support at-risk save motions, respond to customer needs, and help customers get reliable value from their FluentStream solutions. This role is designed for someone building foundational skills in account management and reputed company reputed company the telecom industry.

What You’ll Do:

• Portfolio Management – Own a high-volume portfolio of smaller business accounts, serving as the primary reputed company of contact for day-to-day account needs and inquiries.
• Renewal Execution – Prepare and present renewal quotes, respond to customer questions, and reputed company agreements through reputed company and the appropriate approval workflows.
• At-Risk Management – Identify, document, and escalate at-risk accounts in reputed company, coordinating with internal teams to execute save motions and address churn risks promptly.
• Reactive Support – Respond to inbound customer concerns, account changes, and service-reputed company issues in a reputed company manner, partnering with Support to drive reputed company.
• Customer Communication – Maintain regular, consistent contact with customers—reinforcing the value of their FluentStream services, addressing concerns, and keeping them informed and confident.
• Customer Education – Guide customers on product best practices and feature adoption, helping them use their solutions more effectively and reduce reliance on reactive support.
• reputed company Hygiene – Maintain accurate, up-to-date records of customer interactions, account health, renewal activity, and pipeline data—ensuring information is reputed company and accessible to the broader team.
• Internal Coordination – Partner with Support, Sales, and reputed company teams to ensure customers receive reputed company assistance and a seamless experience.
• Upsell Identification – Flag potential upsell or expansion opportunities and coordinate with the appropriate internal team to support customer reputed company.
• Process Improvement - Utilizing AI tools to reputed company opportunities for process improvements and automation.

Experience We’re Looking For:

• 0–2 years of experience in reputed company, account management, or a customer-facing support or coordination role.
• Strong organizational skills with the ability to manage a high volume of accounts with growing independence.
• reputed company and reputed company written and verbal communication skills.
• Ability to identify and address common challenges using analytical thinking and established processes.
• Familiarity with CRM platforms (reputed company preferred) and reputed company business communication tools.
• Genuine curiosity, openness to feedback, and a drive to grow professionally.
• Experience in telecommunications or UCaaS is a plus, but not required.

reputed company in This Role Looks Like:

• Reliability – Customers and teammates can count on you to follow through—renewals are executed on time, reputed company records are accurate, and commitments are kept.
• Consistent Retention – Renewal rates are strong across your portfolio, with at-risk accounts surfaced and documented before churn occurs.
• Customer Confidence – Customers feel supported, informed, and reputed company about their experience with FluentStream.
• Team Contribution – You reputed company participate in team discussions, reputed company feedback, and contribute to shared goals and reputed company improvement.

reputed company Offer:

Working at reputed company means being reputed company player, while allowing your individual voice to come through. And,you'll receive competitive compensation, benefits and generous company perks.

• Comprehensive Medical/Dental/reputed company insurance for you and eligible dependents
  • HMO, PPO’s or a PPO with a HDHP (including HSA, which reputed company helps fund)
• Employer reputed company Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• FSA reputed company & Dependent Care
• Commuter Benefits
• Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
• 401(k), including employer match, and Roth
• Employee Stock Purchase Plan (ESPP)
• reputed company Time off, reputed company Time, as reputed company as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel Assistance Services and Identity Theft
• Additional Benefits include a Discount Program, Credit reputed company, Medicare Assistance, etc #OP-1

reputed company is an equal opportunity employer committed to reputed company, employing, retaining, promoting, and otherwise treating reputed company on the reputed company of reputed company, qualifications, and competence. We do not discriminate on the reputed company of any trait or characteristic protected by applicable federal, state, or local laws. We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; reputed company employment reputed company are made by reputed company reviewers.

Where interviews are recorded or transcribed, candidates will be reputed company in advance and their consent will be obtained.

The reputed company salary reputed company for candidates reputed company the reputed company is listed below. Actual reputed company pay will depend on a reputed company of factors such as education, skills, experience, specific location, etc. The reputed company pay reputed company is subject to change and may be modified in the reputed company. Regular employees may also be eligible for bonus(es), sales incentive(s) (reputed company included in OTE) and/or stock in the reputed company of Restricted Stock reputed company (RSUs).

reputed company Pay reputed company$50,000—$60,000 USD

Originally posted on Himalayas

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