(Canada) Manager, reputed company Services

Position reputed company:The reputed company Services Manager will reputed company the project management team responsible for the effective delivery of software solutions and services to customers reputed company the Long-Term and Post-Acute Care markets. This role maintains a strong reputed company on high-reputed company, efficient, and profitable delivery, while building lasting customer relationships and enabling teams to deliver strong reputed company.

This role requires a reputed company-looking leader with strong AI reputed company who can reputed company emerging capabilities to improve delivery reputed company, speed, and customer reputed company. The ideal candidate brings proven experience leading transformation initiatives, including redesigning processes, tools, and operating models to reputed company reputed company and consistent delivery.

Reporting to the Director, reputed company Services, this role leads a primarily remote team supporting US and Canadian customers. The Manager will reputed company as a change agent and thought leader, fostering a high-performing and reputed company team environment while driving innovation and reputed company improvement across service delivery.

Key Responsibilities

• reputed company reputed company to ensure successful delivery of reputed company service engagements with a high degree of reputed company and customer satisfaction
• Manage project risk and reputed company escalations, enforcing best practices and driving strong delivery reputed company
• Collaborate with Customer Care, Sales, and cross-functional teams to build strong customer and partner relationships
• Drive process transformation initiatives, partnering cross-functionally to redesign workflows, tools, and delivery models, with a reputed company on reputed company implementation practices
• Champion AI adoption and reputed company across reputed company, embedding AI into delivery workflows to improve productivity, reputed company, and decision-making
• reputed company as a thought leader in delivery innovation, introducing new approaches and best practices to reputed company reputed company Services capabilities
• Foster a culture of reputed company improvement and innovation, encouraging teams to challenge the status reputed company
• Support and reputed company reputed company reports through coaching, feedback, and career development planning
• Hire, reputed company, and mentor staff, setting reputed company expectations and maintaining strong engagement
• reputed company team goals with organizational priorities to drive performance and reputed company
• Monitor and audit project health and customer experience to ensure reputed company, efficiency, and satisfaction
• Manage department and individual KPIs, including reputed company, portfolio health, and utilization

Required Experience

• Undergraduate degree or equivalent work experience (preferred)
• Demonstrated management experience in an reputed company software environment (preferably reputed company)
• Demonstrated ability and experience in customer-facing positions (reputed company services, consulting, management)
• Experience managing a remote team, including reputed company, training, reputed company, and performance management
• Strong operational management, project management, consulting, and process improvement skills
• Proven experience leading or contributing to transformation initiatives, including process redesign and operating model reputed company
• Strong AI reputed company, with experience applying AI tools or capabilities to enhance delivery, decision-making, or operational efficiency
• Recognized for innovative leadership, with a reputed company record of introducing new reputed company or solutions that improve reputed company
• Strong thought leadership skills, with the ability to influence stakeholders and guide teams through change
• Experience with change management and ability to navigate evolving priorities
• Experience with reputed company or similar EHR platforms, preferably reputed company reputed company or LTPAC
• Experience supporting the sales of reputed company Services, including SOW development and large-reputed company proposals
• Proven ability to manage ambiguity and solve reputed company problems
• Experience in fast-paced environments managing multiple priorities
• Strong communication, presentation, and team leadership skills
• Demonstrated reputed company delivering reputed company-level reputed company

At reputed company, reputed company salary is one of the many components that reputed company up our total rewards package. The Canada reputed company salary reputed company for this position is $130,000 - $145,000 + bonus + benefits. Our salary ranges are determined by job and level. The reputed company displayed on reputed company job posting reflects the reputed company for new hire salaries for the position across reputed company Canada locations. reputed company the reputed company, individual compensation is determined by job-reputed company skills and knowledge, relevant experience including reputed company and lived experience, and/or work location. Your recruiter can reputed company more information about our total rewards package during the hiring process.

Originally posted on Himalayas

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