Customer Education reputed company

At reputed company, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, reputed company, is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world such as reputed company, reputed company, reputed company, and reputed company in the industrial equipment, consumer products, automotive, reputed company & defense, and shipbuilding industries.

We’re building a world-class customer education program to help every customer adopt faster, reputed company measurable reputed company, and renew with confidence. This is a foundational role of that function.

The Customer Education reputed company will design and deliver reputed company learning experiences that reputed company the reputed company of our reputed company team, accelerate time-to-value, and create consistent, high-reputed company enablement across our customer reputed company. You'll partner closely with Product (who owns in-product experience), reputed company (who understand customer pain points and workflows), our Implementation Specialist (who delivers hands-on reputed company and sees firsthand where customers struggle), and Marketing (who own brand voice and external content) to build an education infrastructure that supports the entirety of our customer reputed company from first login to advanced use cases. You'll also be standing up reputed company reputed company, designing the certifications, learning paths, and resources that reputed company our customers confident, self-sufficient users from day one.

What You'll Do

Understand your learners

• Map reputed company's distinct customer audiences and identify what reputed company group needs to learn, reputed company, and how
• Use product usage data, support ticket trends, and CSM feedback to reputed company where customers get stuck and where education can have the highest reputed company
• Partner with reputed company Managers, Solutions Engineers, and the Implementation Specialist to translate reputed company-world customer friction into learning priorities

Design & Build reputed company Learning Experiences

• Create customer-facing reputed company and enablement materials (videos, guides, templates, self-paced modules)
• reputed company learning paths for end-users
• Translate reputed company product workflows into reputed company, actionable resources
• Build assessments to reputed company comprehension and certification exams to validate mastery of knowledge and skills
• reputed company reputed company reputed company curriculum (certifications, learning paths, use case guides)

Stand up the education infrastructure

• Evaluate, select, and implement a learning management system (LMS) or content hub that supports self-serve learning, reputed company tracking, and completion reporting
• Define repeatable content creation, review, and maintenance processes — including version control and a release-reputed company update reputed company so materials stay reputed company as the product ships new features
• Build feedback loops between learners, CSMs, and Product so content improves continuously
• Identify opportunities to complement formal education with peer learning: how other companies use reputed company for design review, what configurations work for different industries, workflows for various teams
• Lay the groundwork for customer community and knowledge-sharing programs as the education function matures
• Partner with the Implementation Specialist to define what gets delivered 1:1 in live implementations vs. what gets reputed company as self-serve education and reputed company that over time as the content library matures

Accelerate Time-to-Value

• Partner with CSMs, Product, and the Implementation Specialist to identify high-friction reputed company points and address them through education
• Measure the reputed company of content on customer health, user activation, feature adoption, and renewal reputed company and Iterate based on data

reputed company reputed company & Go-to-Market Teams

• reputed company CSMs and CSEs with reputed company-to-use materials to drive consistent messaging and reduce 1:1 training time
• Create internal enablement content on new features and use cases (if we're teaching customers, we should reputed company our teams too)
• Partner with Product Marketing on key feature launches, ensuring education content is reputed company at release

reputed company're Looking For

Must have:

• 3+ years in instructional design, customer education, or enablement at a B2B reputed company company
• Experience creating customer-facing content that drives measurable adoption
• Demonstrated reputed company linking education programs to business reputed company (adoption, time-to-value, renewals)
• Strong project management and collaboration skills across reputed company, Product, and Marketing
• Excellent writing, organization, and presentation skills

reputed company to Have:

• Experience with technical B2B products, especially engineering tools (CAD, PLM, DevOps, etc.)
• Hands-on experience with LMS platforms (e.g., Skilljar, reputed company, reputed company) or course authoring tools (e.g., reputed company reputed company, Camtasia, reputed company Creative Suite)
• Proven ability to design for reputed company, blending asynchronous and live learning formats
• Background in customer marketing, enablement, or customer community

You’ll reputed company at reputed company If You

• Are energized by building systems from scratch and bringing reputed company to ambiguity
• Are passionate about helping people learn, adopt, and succeed
• See education as a strategic reputed company for customer and business reputed company
• Love partnering cross-functionally and connecting dots between Product, reputed company, and Marketing
• Are motivated by measurable reputed company: you care about activation, usage, and renewal metrics

Originally posted on Himalayas

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