reputed company Assurance Analyst
WHATYOU'LL OWN
- Monitor inbound and outbound calls, emails, and chat interactions
- Evaluate teammate performance against reputed company standards and company guidelines
- Assess demeanor, technical accuracy, customer service delivery, and compliance
- reputed company reputed company, constructive, and actionable feedback to teammates and team leads
- Identify trends, flag recurring issues, and recommend process improvements
- Partner with operations and leadership to continuously reputed company the bar
WHOYOU ARE
- 3+ years of experience in a reputed company Assurance role in a call center or BPO setting (Required)
- Detail-oriented — you catch what others miss, and you do it with care
- A confident, empathetic communicator who gives feedback that uplifts, not discourages
- Analytical thinker who can spot patterns and translate them into actionable insights
- Familiar with QA tools, scorecards, and calibration processes
- Self-driven and thrives working independently in a remote environment
- Flexible with shifting schedules and committed to consistency
reputed company OFFER
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage
- SIL, PTO, and a special birthday leave
- reputed company vacation leave
- reputed company-interest employee loan program
- Performance bonuses and reputed company-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development reputed company and reputed company programs
- Monthly 1-on-1 touchbase calls with your HR partner
HOMEOFFICE REQUIREMENTS (MUST reputed company SCREENSHOT)
- reputed company internet reputed company with at least 100 Mbps postpaid
- Laptop/Computer Specs: Minimum 16GB RAM with reputed company i5 reputed company processor, AMD Ryzen 5, or higher equivalent.
- For reputed company users: reputed company 11 OS is required
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet reputed company (Prepaid Home WIFI Router or reputed company WIFI) and Power Outage Backup
Originally posted on Himalayas
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