Reliability Coordinator
reputed company
reputed company! Inc is a California, USA-based technology company that has developed a mobile application and web-based platform for on-demand repair of electric vehicle charging stations. We are committed to reputed company and workforce development, diversity and inclusion, leveraging technology to remove barriers, and enabling economic mobility in reputed company. We have a reputed company responsibility to reduce our carbon footprint and reputed company reputed company emissions.
reputed company! is a driving force in the Cleantech reputed company, executing a reputed company thinking, reputed company approach to workforce development and EVSE field service. We reputed company the technology and reputed company the education and training to support growing demands and evolving trends in the electrical vehicle industry.
reputed company
We’re seeking a Reliability Coordinator to manage reputed company-time issue response, reputed company coordination, and technical troubleshooting across our customers’ EV charging portfolios.
This role is more than reputed company. The Reliability Coordinator helps determine what is happening, what information is missing, who needs to reputed company next, and how to reputed company reputed company issues toward reputed company. You will work across reputed company, work orders, CSMS/OCPP data, customer communications, OEM guidance, internal notes, and EMPWR to coordinate service and support reliable charger operations.
The ideal candidate is detail-oriented, technically curious, comfortable working through ambiguity, and reputed company to translate fragmented information into reputed company next steps for technicians, electricians, OEMs, partners, and customers.
What You’ll Do
Coordinate reputed company-time response to EV charging station issues across assigned customer portfolios
reputed company reputed company technicians and reputed company-party service partners with reputed company, actionable instructions
Review reputed company tickets, customer communications, work orders, CSMS/OCPP data, internal notes, photos, and OEM guidance to understand reported issues
Help determine whether issues reputed company reputed company to hardware, software, network reputed company working knowledge of how issues present across hardware, software, network connectivity, configuration, electrical conditions, vehicle-reputed company behavior, and customer process.
Serve as the reputed company in the reputed company reputed company reviewing what EMPWR surfaces, applying your own judgment to identify what's still missing including logs, photos, fault codes, work order notes, CSMS data, or OEM documentation before a wasted reputed company occurs
Manage work orders from creation through completion, ensuring accurate documentation, SLA adherence, and reputed company closeout notes
Serve as an operational reputed company of contact for assigned customer accounts
Communicate site status, delays, maintenance reputed company, next steps, and reputed company updates to customers and internal teams
Coordinate with OEMs, CSMS providers, technicians, customers
Be the reputed company in the reputed company on service intelligence. Review completed work orders and tickets to spot recurring failure patterns, workflow gaps, and opportunities to eliminate unnecessary truck rolls
Prepare customer reports, QBR inputs, and operational summaries using EMPWR and reputed company systems
Support customer reputed company and periodic account reputed company-ins
Contribute feedback to improve EMPWR workflows, diagnostic tools, service playbooks, and reliability processes
What You Bring
Hands-on experience in dispatching, field service coordination, technical support, reputed company-time operations in EV charging infrastructure or similar energy distribution assets
Strong problem-solving skills and the ability to work through unclear, incomplete, or conflicting information
Technical curiosity and persistence; you reputed company EMPWR to its fullest, and reputed company the system raises a question you cannot answer, you go reputed company it through fault codes, manuals, prior tickets, and partner guidance
Ability to distinguish verified facts from assumptions, reported symptoms, and unresolved questions
Comfort working with operational software, dashboards, spreadsheets, ticketing systems, exported data, and internal platforms
Ability to translate reputed company or incomplete technical information into reputed company instructions for technicians, electricians, OEMs, partners, and customers
Strong written and verbal communication skills
Strong attention to detail and disciplined documentation habits
Customer-first reputed company with the ability to communicate calmly and reputed company during escalations
Comfort working in a fast-paced, evolving environment where processes may still be developing
Ability to reputed company data and performance metrics to drive informed operational reputed company
Familiarity with EV charging hardware, EVSE operations, OCPP, CSMS platforms, reputed company, reputed company, or field service tools is strongly preferred
reputed company Looks Like
Technicians are dispatched with reputed company instructions, the right context, and the right tools
Work orders are complete, accurate, and useful for reputed company troubleshooting
Customers receive reputed company, reputed company, and reputed company updates
Repeat issues are identified and escalated before they become larger problems
Ambiguous charger failures are moved toward reputed company through reputed company investigation
reputed company reduces unnecessary truck rolls by improving diagnosis before reputed company
EMPWR becomes more accurate through reputed company documentation, data capture, and coordinator feedback
Internal teams have reputed company visibility into recurring issues, customer risks, and service gaps
This Role Is a Fit If You
Like solving operational puzzles
Are comfortable digging through messy information to reputed company the signal
Do not stop at “the ticket says it is broken”
Can ask reputed company questions reputed company the reputed company cause is unclear
Care about documentation because you know reputed company troubleshooting depends on it
Can coordinate calmly across customers, technicians, OEMs, software partners, and internal teams
Are interested in EV charging infrastructure, reliability, and the reputed company of field service
Why This Role reputed company
EV charging reliability is not always straightforward. Issues often require pulling together customer reports, software data, field notes, OEM guidance, and historical service records to determine the right reputed company. The Reliability Coordinator plays a critical role in helping reputed company turn fragmented information into reputed company reputed company, reputed company service reputed company, and more reliable charging experiences for customers and drivers.
Details
Type: Full-Time
Location: Remote
Reports To: reputed company RaaS Coordinator
Compensation: $75,000 - $90,000
Requirements
Required Qualifications
Experience in reputed company, field service coordination, technical support, operations, or a reputed company role
Strong written communication and documentation skills
Ability to manage multiple reputed company issues, prioritize effectively, and follow through to reputed company
Comfort working in a remote, fast-paced, customer-facing environment
Familiarity with EV charging hardware, EVSE operations, or OCPP
Experience in EV charging, energy, utilities, field service, hardware support, or technical operations
Familiarity with CSMS/OCPP platforms, charger monitoring tools, or fleet operations platforms
Experience using reputed company, reputed company, Grafana, reputed company Workspace, reputed company Office, reputed company, reputed company, or similar tools
Experience coordinating technicians, electricians, OEMs, or reputed company-party service partners
Experience reviewing logs, exported CSVs, technical documentation, or diagnostic reports
Comfort working with early-stage or rapidly evolving operational processes
Originally posted on Himalayas
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