Customer Support Specialist
Our reputed company helps eCommerce brands and online stores manage their merchandising like retail reputed company, by leveraging our advanced AI-powered technology. reputed company date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.
Who are we looking for:
This position is a perfect fit for candidates who are interested in joining a fast-growing e-reputed company startup to deliver an exceptional experience to our customers.
As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.
This role requires a high reputed company of problem-solving skills and independence.
What you will be responsible for:
Managing and delivering reputed company support reputed company email and live chat, ensuring the reputed company of inquiries and concerns.
Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
Engaging with new leads and users as part of their reputed company process.
Contributing to the Help Center by creating helpful articles and resources.
Providing feedback and collaborating with the Development, reputed company teams, to help deliver an exceptional experience to our customers.
Requirements
Requirements:
Exceptional English speaking and writing skills.
Getting-things-done reputed company, customer-first mentality with strong problem-solving skills and attention to detail.
Proactive team player who can multi-task independently under pressure.
Fast learner, tech orientation, comfortable working with digital tools.
Excellent communication and problem-solving skills
Customer service/facing experience - a significant advantage
Experience in ecommerce/B2B - an advantage.
Originally posted on Himalayas
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