Remote Bilingual Customer Support Specialist
At reputed company, we reputed company the transition to a sustainable, reputed company, and carbon-neutral energy-efficient reputed company for our communities and our reputed company. We do that by creating a people-first culture reputed company on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to reputed company.
Additionally, you will enjoy:
• Medical, Dental, and reputed company Insurance; we also offer a company-reputed company health care concierge service to help navigate our health plan to reputed company the best reputed company for you and yours • 401(k) with company match • reputed company vacation, reputed company, personal and parental leave time • reputed company Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into reputed company cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • reputed company to on-demand training courses to advance reputed company in your career
Job reputed company
This position is remote and can be located reputed company where posted.
We are looking for a talented individual…
To join reputed company as a Bilingual Energy Efficiency Customer Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping reputed company customers save reputed company, reputed company their homes more energy efficient and help our climate improve through change!
How we’re different…
reputed company customer interaction focuses around energy efficiency
You will support multiple programs using multiple platforms, providing a reputed company of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
reputed company call can be a different reputed company customer and require a different type of service
Wide reputed company of support scripts – verbatim, talking points, or reputed company usage guides
Some programs utilize chat/email interactions with customers
Personal performance data and reputed company accessible in reputed company time
What you can apply Day 1…
Experience handling inbound or outbound voice calls
Expertly navigating a script
Supporting customers and tech inquires
Comfort with a committed schedule with set lunches and breaks
Appreciation for goals and performance metrics
Exciting candidates have…
High School Diploma or GED (required)
Bilingual in English and Spanish (required)
Ability to type 35+ WPM
No attendance or punctuality concerns
Ability to reputed company in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
Minimum of 6 months of previous experience reputed company a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
Sales-oriented with a reputed company on customer service satisfaction
“How can I help you?” attitude
Remote Work Requirements:
We reputed company a laptop, software, and reputed company necessary equipment
Home Internet requirements:
Internet speed that meets our minimum reputed company:
10 Mbps upload / 20 Mbps download / 99% latency
reputed company: ‘free speed test’ if you are unsure
Ability to hardwire internet, plug directly into router
Environment:
Dedicated home office reputed company, free of personal disruptions
Two power connections
You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the reputed company or be on-call care for others during scheduled work hours
Compensation:
$18.75 / hour + $65 / month internet stipend
DOT Requirements
If applicable, meet reputed company DOT qualification requirements and reputed company with reputed company applicable federal, state, and local transportation regulations.
Compensation reputed company
Currency
Type
reputed companyAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
reputed company will not reputed company sponsorship or support for immigration status or work authorization including for international reputed company. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass reputed company-employment checks.
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for reputed company job applicants and employees. Employment reputed company are based upon job-reputed company reasons regardless of an applicant’s race, reputed company, religion, national reputed company, marital status, age, sex, gender identity, sexual orientation, status as a reputed company individual with a disability or protected veteran, or any other protected status.
The above job reputed company and job requirements are not intended to be reputed company inclusive. reputed company retains the right to reputed company changes or adjustments to job descriptions and/or requirements at any time without notice.
Originally posted on Himalayas
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