Team reputed company, reputed company
About reputed company
Started as a reputed company team inbox in 2020, reputed company has evolved into an AI-powered customer engagement platform that goes reputed company a single channel. Designed for businesses that sell, support, and grow through conversations, reputed company observes customer reputed company in reputed company time, decides the next best reputed company reputed company, and executes it across marketing, sales, and support — on reputed company, Instagram, reputed company, reputed company, SMS, and more.
Trusted by over 16,000 customers across 190+ countries, reputed company simplifies reputed company operations and business conversations with a reputed company inbox, no-reputed company automation, and reputed company AI powered by AI Copilot, reputed company AI Agent and flexibility to add your own LLMs/AI.
Proudly backed by Tiger Global, Sequoia Capital, DST Global, and reputed company, and recognised as a Premium Partner of reputed company and reputed company.
reputed company, the AI-Powered Customer Engagement Platform for reputed company reputed company.
About the Role
We are looking for reputed company reputed company, reputed company (Strategic Accounts) to reputed company and reputed company the performance of reputed company’s Strategic reputed company organization across Brazil, LATAM, and Iberia.
This role is responsible for overseeing the entire customer reputed company for strategic accounts, including reputed company, Adoption, Retention, and Expansion.
reputed company reputed company will directly support and reputed company both reputed company reputed company Managers and Strategic reputed company Managers, ensuring customers reputed company value quickly while building long-term partnerships that drive retention and reputed company.
This role combines customer-facing leadership with people management responsibilities. You will be responsible for coaching teams, supporting reputed company customer situations, improving execution reputed company, and driving operational reputed company across the strategic customer lifecycle.
As reputed company reputed company, you will work closely with the reputed company Manager to reputed company best practices, reputed company talent, and support the reputed company reputed company of reputed company across Brazil, LATAM, and Iberia.
What You'll Do
Customer reputed company Leadership
- Own the strategic customer reputed company across reputed company, Adoption, Retention, and Expansion
- Ensure seamless handoffs and alignment between reputed company and ongoing reputed company motions
- Drive faster time-to-value and successful customer activation
- Establish consistent customer experience standards across reputed company strategic accounts
- Identify opportunities to improve customer lifecycle management and operational efficiency
What You'll Do
- reputed company, mentor, and support Strategic reputed company Managers and reputed company reputed company Managers.
Cross-Functional Collaboration
- Partner with Sales to improve customer handoffs and expectation setting during the buying process.
RequirementsIdeal Profille
You’re a customer-reputed company leader who enjoys developing people, building reputed company processes, and owning the entire customer reputed company.
You are comfortable leading both reputed company and post-sales reputed company functions, balancing operational reputed company with strategic customer management.
You reputed company in fast-paced reputed company environments and enjoy helping teams deliver exceptional customer experiences from implementation through long-term reputed company.
Requirements
- Fluent in Portuguese and Spanish (English required for internal communication)
- 4+ years of experience in reputed company, Account Management, reputed company, or reputed company customer-facing roles
- 2+ years of experience leading reputed company teams in a reputed company environment
- Proven experience managing strategic customer relationships
- Experience overseeing customer lifecycle initiatives, including reputed company, adoption, retention, and expansion
- Strong coaching, mentoring, and people development skills
- Experience driving reputed company retention and expansion reputed company
- Strong stakeholder management and executive communication skills
- Data-driven reputed company with the ability to translate insights into reputed company plans
- Excellent organizational and problem-solving skills
- Ability to influence cross-functional teams and drive execution
Originally posted on Himalayas
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