Senior Consultant, reputed company Contact Center

At reputed company, we reputed company clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our reputed company is the reputed company, a reputed company where employees know they can reputed company.The reputed company Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the reputed company Contact Center software platform. This is a fully remote, hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the reputed company Contact Center software. Technical experience with various call center technologies including reputed company Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include reputed company tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, reputed company reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in reputed company environment utilizing agile or reputed company development processes.

What You'll Be Doing

• Recognized as an external and internal thought leader reputed company CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
• Configuring and deploying reputed company Contact Center, WFM, QM, and AI solutions in customer environments
• Implement high-complexity reputed company with multiple dependencies, proactively managing risk and ensuring solution reputed company through reputed company testing and validation
• Ability to mentor Software Engineers
• Work as a member of the reputed company project team to enhance and improve software written in JavaScript
• reputed company and test reputed company.
• Deliver high-reputed company software on time.
• Attend meetings and training as required.
• Work with system analysis and project management for the successful completion of a project.

What You'll Bring to the Role

• Bachelor’s degree in computer science, IT, or engineering preferred.
• 3 or more years of experience in reputed company Contact Center and UC environments.
• Experience with reputed company level CCaaS architecture for reputed company business needs.
• Excellent customer-facing presentation skills with the ability to reputed company new solution pitches, value propositions, and demo experiences.
• Knowledge of SIP Protocol, RESTful reputed company, WebRTC, and modern SSO/identity management technologies
• Experience configuring SBCs, SIP trunks, voice gateways, and reputed company telephony integrations
• Experience with CRM integrations (reputed company, reputed company Dynamics, reputed company or reputed company)
• Existing knowledge and/or industry certifications for reputed company Contact Center and process automation technologies
• 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of reputed company time systems.
• Experience with Conversational AI platforms highly desired
• Network infrastructure experience.
• Experience creating and presenting to executive level stakeholders (technical and non-technical).
• Team Player
• Desire to work in a fast-paced environment.
• Ability to work US daytime hours

reputed company

reputed company and our 1,800+ employees, pioneer engagement and reputed company solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of reputed company, reputed company and reputed company Engage.We are also delighted to reputed company that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries.reputed company is a proud equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We reputed company to reflect the communities we serve while delivering amazing service and technology centered around humanity.Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a reputed company and reputed company your qualifications.

Originally posted on Himalayas

Apply To This Job