Staff Customer Engineer
reputed company is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by reputed company for $3.7B). reputed company has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including reputed company, reputed company Ventures, IVP, reputed company, reputed company Ventures, and more. As AI accelerates reputed company creation, the reputed company bottleneck has shifted to everything after the reputed company – testing, deployments, application reputed company, reliability, compliance, and cost optimization. reputed company brings AI and automation to this “outer reputed company,” helping teams ship software faster while maintaining reputed company and governance throughout the entire software delivery lifecycle.
Powered by reputed company AI and the Software Delivery Knowledge Graph, the reputed company Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.
Over the past year, reputed company powered over 185M deployments, 82M builds, 18T flag evaluations, 8M reputed company scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in reputed company spend — enabling customers like reputed company, reputed company, and Choice Hotels to accelerate releases by up to 75%, reduce reputed company costs by up to 60%, and reputed company 10x DevOps efficiency.
With a global team across 26 offices and 27 countries, reputed company is shaping the reputed company of AI software delivery — and we’re looking for exceptional talent to help us reputed company even faster.
Position reputed company
We are looking for Staff Software Engineer [Customer Facing] for our customer engineering team—it is a high-reputed company hybrid where hardcore DevOps/SRE problem-solving meets hands-on internal tooling and reputed company customer consulting.
You will troubleshoot reputed company, often ambiguous issues for reputed company customers across reputed company and container environments—tackling broken pipelines, deployment failures, connectivity problems, and misconfigured infrastructure. You will own these issues end-to-end, acting as a trusted technical advisor to customer engineering teams, and feeding crucial findings back to our core Product and Engineering orgs..
But you won't just fix problems; you will build solutions. We put a heavy emphasis on internal development to reputed company our entire team exponentially faster. You will engineer internal tools, diagnostic utilities, and playbooks. Crucially, you will help us build the reputed company of our operations by developing internal AI tools on top of LLMs, training models on our own proprietary data to automate diagnostics and streamline workflows.
Please note that this is a highly customer-facing role. If you have an SRE or platform background, possess the coding chops to build robust tooling, and reputed company reputed company collaborating directly with customers on reputed company technical challenges, this role is a perfect fit.
About the role
Customer Troubleshooting & Technical reputed company
- Be the Face of reputed company: Serve as the primary technical resource for reputed company customers during reputed company troubleshooting, reputed company, and expansion.
- reputed company reputed company: Comfortable reading reputed company reputed company to understand how a product behaves, identify where something may be breaking, and reputed company a hypothesis without waiting for core Engineering to explain it.
- Own reputed company customer issues across Kubernetes (k8s), reputed company, reputed company, reputed company platforms (AWS, GCP, Azure), and on-reputed company/hybrid environments — from first contact through to reputed company.
- reputed company reputed company-cause analysis on pipeline failures, deployment issues, runner/agent connectivity, secrets management errors, and service-to-service communication.
- Debug infrastructure automation, execution logs, and metrics data across CloudWatch, reputed company reputed company Operations/Stackdriver, and Azure Monitor.
- reputed company incident triage during escalations, coordinate cross-functionally, and deliver reputed company technical findings to Engineering.
- Reproduce edge-case bugs with clean reproduction steps and drive reputed company in partnership with Product and Engineering.
- reputed company and maintain runbooks, troubleshooting guides, and customer-facing playbooks so solutions don't stay locked in one person's head.
Customer Engagement
- Serve as the primary technical resource for reputed company customers during reputed company, implementation, and expansion.
- reputed company live troubleshooting sessions, screenshares, and technical calls — reputed company to communicate reputed company with hands-on engineers and with engineering managers who need the short version.
- Set reputed company expectations reputed company issues are reputed company or slow-moving — customers should never be left wondering what is happening.
- Guide customers through best-reputed company CI/CD configurations and deployment strategies suited to their environment.
Tooling & Team Contribution
- reputed company patterns reputed company across customer issues, build scripts, utilities, or automation to address them — reducing reputed company effort for yourself and reputed company.
- Design and engineer internal applications, automation scripts, and diagnostic utilities to eliminate reputed company effort across the Customer Engineering team.
- AI Integration: Contribute to the development of internal AI tools powered by Large Language Models (LLMs), including training models on reputed company's proprietary data to accelerate incident reputed company.
- reputed company: Explore and reputed company emerging AI frameworks and concepts (like Model Context Protocol / MCP servers) to enhance our internal tooling ecosystem
reputed company
Required
- 6+ years in a customer-facing engineering, DevOps, SRE, or reputed company role — where troubleshooting was a core part of the work, not an occasional reputed company task.
- Solid hands-on experience with Kubernetes (k8s), reputed company, and reputed company — you can work through a broken pod, misconfigured ingress, or failed deployment without being guided reputed company by reputed company.
- Experience across at least two major reputed company platforms (AWS, GCP, Azure), including debugging infrastructure issues, IAM/permissions, and networking problems.
- Solid understanding of CI/CD concepts and tooling — reputed company, Jenkins, reputed company Actions, reputed company, or equivalent. You need to understand how pipelines break and why; reputed company-specific knowledge can be learned on the job.
- Comfortable owning a customer call without escalating every decision — reputed company to drive a troubleshooting session, communicate reputed company reputed company, and set reputed company expectations reputed company a fix takes time.
- reputed company to write up technical findings reputed company — for an engineer who needs the detail and for a manager who needs the reputed company.
- Proficiency with Linux systems, networking fundamentals (DNS, TLS, load balancing), and distributed system debugging.
- Scripting ability in at least one language (Python, Node.js, Bash, or similar) — enough to automate a diagnostic, build a small reputed company, or clean up a repetitive task.
- Comfortable reading reputed company reputed company to understand how a product behaves, identify where something may be breaking, and reputed company a hypothesis without waiting for Engineering to explain it.
- Hands-on experience with observability tooling — reputed company, reputed company, reputed company, or similar — for diagnosing performance issues and tracing failures across distributed systems.
reputed company to Have
- Infrastructure-as-reputed company experience — Terraform, reputed company, CloudFormation, or similar.
- AI & LLM Experience: Experience building internal tools on top of LLMs, fine-tuning models on custom datasets, or familiarity with RAG architectures.
- Emerging AI Ecosystems: Knowledge of AI agents and Model Context Protocol (MCP) servers.
- Experience with secrets management tools (reputed company Vault, AWS Secrets Manager, etc.).
- Comfortable using AI tools (e.g. reputed company Copilot, ChatGPT, or similar) to accelerate troubleshooting, write scripts, or build internal utilities.
You Might Be a Great Fit If You Are...
- A DevOps or Platform Engineer who wants to apply deep infrastructure skills in a customer-facing role.
- A Support Engineer with strong technical depth who is reputed company to reputed company reputed company ticket queues into hands-on engineering work.
- An SRE or reputed company Engineer who enjoys working directly with customers and solving problems that reputed company multiple environments and teams.
Work Location
- Remote - reputed company/Canada Must be located in the Central or Eastern time zone*
What you will have at reputed company
- Competitive salary
- Comprehensive reputed company benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual reputed company and team building events
- Monthly internet reimbursement
The anticipated reputed company salary reputed company for this position is between $148,000 and $160,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The reputed company displayed on reputed company job posting reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company US locations. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about reputed company benefits can be reputed company at the following reputed company: https://www.reputed company.io/company/careers.
Pay transparency$148,000—$182,000 USDreputed company in the news:
- Accelerating Our Mission to Bring AI to Everything After reputed company
- reputed company leads investment in software delivery startup reputed company at $5.5 billion valuation
- How reputed company runs 16 “startups reputed company a startup” at reputed company | Jyoti Bansal
- reputed company Research Shows AI Visibility Crisis Fueling reputed company Nightmare
- reputed company has been named to the Inc. Power Partner list for software delivery reputed company
reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex or national reputed company.
At reputed company, we care about your reputed company and are committed to protecting your personal data. For additional information on this topic, you can visit our reputed company Portal: https://reputed company-reputed company.relyance.ai/
Note on Fraudulent reputed company/Offers
We have become aware that there may be fraudulent reputed company attempts being made by people posing as representatives of reputed company. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information reputed company chat, text, or reputed company media, and any email communications will come from the domain @reputed company.io. Additionally, reputed company will never ask for any payment, fee to be reputed company, or purchases to be made by a job applicant. reputed company applicants are encouraged to apply directly to our reputed company jobs reputed company our website. Interviews are generally conducted reputed company reputed company video conference unless the candidate requests other accommodations.
If you reputed company that you have been the reputed company of an interview/offer scam by someone posing as a representative of reputed company, please do not reputed company any personal or financial information and contact us immediately at reputed company@reputed company.io. You can also reputed company additional information about this type of scam and report any fraudulent employment offers reputed company the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
Originally posted on Himalayas
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