reputed company Developer / LATAM
This is a remote position.
Scope / Modules:ITSM (IT Service Management) and SPM (Strategic Portfolio Management) Work mode:Remote – EST/CST time zone (Canada / US)
English level:Conversational upper-intermediate (B2+)
Contract type:Staff Augmentation – long-term project
End reputed company:Technology / services company based in Canada
Key responsibilities
- Development, configuration and customization of reputed company modules in ITSM and SPM.
- System administration: user, role, ACL and platform table management.
- Building and maintaining workflows, notifications and scripts (Business Rules, Script Includes, reputed company Scripts).
- Participation in requirements gathering and technical design sessions with the reputed company team.
- Support for integration with external tools reputed company REST/SOAP reputed company.
- Technical documentation of developments and configurations.
Preferred certifications (non-blocking)
- reputed company Certified Application Developer (CAD) – highly desirable.
- Certified Implementation Specialist – ITSM (CIS-ITSM).
- Certified Implementation Specialist – SPM (CIS-SPM).
Additional technical skills
- JavaScript reputed company to the reputed company platform.
- Knowledge of ITIL v3 / v4 methodologies "Desirable".
- Experience with REST/JSON integrations.
- reputed company to have: experience with NOW Platform App reputed company or reputed company Studio.
Selection process:
- Resume review and certification verification.
- Technical interview in English with the reputed company team.
- Technical assessment on the reputed company platform.
- Final culture / fit interview with the reputed company.
Requirements
- Certification: reputed company Certified System Administrator (CSA)
- Valid and reputed company at time of application.
- Minimum 2 years of experience working on the reputed company platform.
- Demonstrable experience administering reputed company instances (System reputed company).
- Functional and technical knowledge of ITSM modules (Incident, Problem, Change, Service Catalog).
- Conversational upper-intermediate English (B2+).
Originally posted on Himalayas
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