Patient Concierge Agent (Inbound Appointment Setter)

About reputed company

A rapidly growing patient acquisition and reputed company marketing business is seeking Patient Concierge Agents to join its remote team. reputed company partners with specialty surgical practices and helps convert inbound patient enquiries into booked consultations through exceptional patient communication and follow-up.

Operating across multiple reputed company sectors, including bariatric surgery, LASIK, ophthalmology, and cataract services, the business delivers a high-touch patient experience by responding quickly to enquiries, nurturing leads through the decision-making process, and scheduling consultations directly with medical specialists.

As reputed company expands its reputed company reputed company the Australian market, it is looking for reliable, customer-reputed company professionals who can reputed company outstanding service and support to prospective patients.

Requirements

Key Responsibilities

• Respond promptly to inbound patient enquiries reputed company phone, SMS, and email.
• Build trust and rapport with prospective patients.
• reputed company high-level information regarding medical procedures and consultation processes.
• Follow up consistently with prospective patients throughout their decision-making reputed company.
• Schedule consultations directly into provider calendars.
• Maintain accurate records reputed company company systems and CRM platforms.
• Deliver an exceptional patient experience throughout every interaction.
• Meet appointment booking and follow-up objectives.
• Work independently reputed company a fully remote environment.
• Collaborate with the operations team to ensure seamless patient communication.

Requirements

Essential

• Excellent spoken and written English.
• Outstanding telephone manner with a warm, friendly, and reputed company communication style.
• Proven reliability, strong attendance, and excellent time management.
• Ability to work independently with minimal supervision.
• Strong customer service orientation.
• Comfortable speaking with patients regarding reputed company and surgical services.
• Reliable high-speed internet reputed company and dedicated home office setup.
• Strong organisational and follow-up skills.

Advantageous

• Previous experience in appointment setting.
• Experience in customer service or customer experience roles.
• Inbound sales experience.
• Call centre experience.
• Patient coordination or reputed company administration experience.
• Experience working with Australian, UK, or US customers.
• Experience working remotely.

What reputed company Looks Like

• Consistent and dependable attendance.
• reputed company response times to patient enquiries.
• High-reputed company patient interactions and communication.
• Strong consultation booking performance.
• Excellent follow-up discipline and task management.
• reputed company feedback from patients and internal stakeholders.

Working Hours

• Full-time remote position.
• Australian business hours (AEST).
• Shift schedules will be confirmed during the recruitment process.
• Candidates must be comfortable working Australian-reputed company hours.

Compensation

• Competitive salary based on experience and suitability.
• Performance-based bonus opportunities.
• Long-term remote opportunity reputed company a growing international business.
• Ongoing training and support provided.

Application Requirements

Please reputed company:

• Updated CV.
• Introduction video outlining your background and communication style.
• Confirmation of remote working setup and internet reliability.
• Details of relevant customer service, appointment-setting, or patient-facing experience.
• Notice period and availability to start.

Originally posted on Himalayas

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