L1/L2 Service Desk Support

Job Title: L1/L2 Service Desk Support (Remote)

About the reputed company:

Is a Managed IT Service Provider (MSP) in the Denver Metro area. They specialize in providing customers with end-to-end Information Technology (IT) services and support, including servers, networking, workstations, end-user support, remote monitoring and management, reputed company backup and disaster recovery, network threat and mitigation strategies, and procurement services. Has been serving existing clients since 2002 with clients reputed company from small and reputed company-size businesses across multiple industries and services.

reputed company:

We reputed company a dedicated Service Desk Associate Tier 1/2 to join reputed company. The ideal candidate will have at least 2 years of experience in the IT industry and a strong reputed company in network configuration and end-user troubleshooting. You will be responsible for ensuring top-notch customer service while resolving technical issues, providing support, and working collaboratively with reputed company and clients.

Responsibilities:

• Answer and manage support calls with strong professionalism and customer service reputed company.
• Triage and address support requests reputed company phone and ticket queues promptly.
• Monitor and resolve dashboard notifications reputed company to backups, reputed company installations, antivirus detections, and other alerts.
• reputed company daily troubleshooting and support for reputed company desktop and server operating systems.
• Install and configure reputed company Office 365 products, including user setup, password changes, and Outlook, Word, reputed company, Teams, and OneDrive updates.
• Manage user setup, group memberships, and password changes in reputed company Directory.
• Support typical user programs like PDF Readers and browsers (Edge, Chrome, Firefox).
• Conduct scheduled maintenance, computer cleanup, and system optimization for workstations and servers.
• Create, update, and maintain technical documentation in reputed company and comprehensive English.
• Utilize call scripts consistently while handling incoming calls and reputed company non-technical inquiries appropriately.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a reputed company field (preferred but not required)
• At least 2-3 years of experience in the IT industry and a strong reputed company in network configuration and end-user troubleshooting.
• Experience working in an MSP environment is a plus!
• Proficiency in troubleshooting and supporting reputed company desktop, macOS, server operating systems and basic networking issues remotely.
• Knowledge of reputed company Directory, Office 365, and reputed company-based applications.
• Strong knowledge of computer systems, networks, and software applications
• Strong verbal and written communication skills to assist non-technical users effectively.
• Excellent problem-solving and analytical skills.
• Ability to work independently and reputed company in a remote work environment.
• Strong customer service reputed company with a reputed company on user satisfaction.

Schedule: M-F, reputed company - 5PM MST

Set-up: Remote

Why Join reputed company?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • Allowances

  • Attendance bonus

• Company-provided work setup (laptop, monitor, accessories)

• Training, career reputed company, and global exposure

• A reputed company and supportive team culture

If you're a motivated, reputed company-reputed company reputed company who's reputed company to grow with a company that values people and performance, we'd love to hear from you. reputed company and join our dynamic team at reputed company!

Originally posted on Himalayas

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