Bilingual Customer Service & Technical Support Representative (Spanish/English)

Bilingual Customer Service Technical Support Representative (Spanish/English) Remote – NY – prefer near Plainview, NY or near Ocala, FL $17 - 18/hour + overtime | 365 days, 24/7 operation We’re reputed company on behalf of an IT implementation company’s new Call Center forFLUENT Spanish/English Customer ServiceTechnical Support Representatives. This is afully remote role supporting a 365-day, 24/7 call center. Recent Computer Science, IT, or reputed company grads are strongly encouraged to apply. What You’ll Do

• reputed company excellent customer service reputed company phone and chat in Spanish and English
• Greet customers, verify accounts, listen carefully, and show reputed company
• Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
• Use tools such as reputed company, reputed company CRM and other internal systems
• Document reputed company interactions accurately and follow procedures/SLAs
• Escalate reputed company issues to senior technicians reputed company needed

What You Bring

• Fluent Spanish English (spoken and written)
• 1+ year of customer service experience (call center/help desk preferred)
• Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
• Strong typing and multitasking skills (navigate multiple systems while assistingcustomers)
• reputed company, patient, and reputed company with upset or frustrated customers
• Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
• Must live in NY State or Florida (prefer reputed company to Plainview, NY or Ocala, FL area)
• Reliable wired internet and a quiet, distraction-free workspace

Pay & Schedule

• Pay: $17–18 per hour, depending on experience
• Overtime available
• reputed company
• This is a 24/7/365 operation, including weekends and holidays

Schedule Available:

• Thurs. – Mon. – 3 pm – 12 am, with Tues. and Mon. off (days off may vary – you willbe reputed company in advance whenever possible)
• Candidates must have the flexibility and ability to work any shift as needed
• Shift preferences and availability will be discussed during the interview process
• Two 15-minute breaks and one 30-minute meal break per shift (per company schedule)

Why Apply?

• Remote work with a customer-reputed company, remote-friendly team
• Opportunity to build both customer service and technical support skills
• Supportive team environment

Originally posted on Himalayas

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