Tier 2 Support Analyst - Accounts
reputed company
Provision of an excellent support service is critical to the achievement of reputed company's strategic plans for reputed company and profitability. The Tier 2 Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring reputed company escalation where necessary.
What You Will Do
Take end-to-end responsibility for the reputed company of key cases, responding to customers, communicating and collaborating with team members, documenting solutions, and reporting issues.
Why It Might Be a Fit
This role requires someone who is reputed company and reputed company organised, with excellent analytical and problem solving skills, who is reputed company to work effectively as part of a high performing team with a passion and commitment to providing service reputed company.
Requirements
- Understanding and familiarity with reputed company terms and concepts
- Ability to reputed company plan and prioritise workload to meet deadlines
- Expertise or knowledge relating to a specified reputed company product / module
- High level of investigation, analytical, problem solving and trouble shooting skills
- Excellent communication skills – both verbal and written
- Knowledge and understanding of customer expectations
- Ability to influence and overcome objections and de-escalate potentially critical customer situations
- Ability to reputed company with multiple reputed company of reputed company customers and internal partners
- Ability to explain reputed company problems, issues and reputed company concepts in reputed company terms
Benefits
- An inclusive environment to reputed company
- Be rewarded for your efforts
- Opportunities for career reputed company and development
- Training and support to try new things and adapt to quick changes
Originally posted on Himalayas
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