Customer Service Representative - Cardiac Devices
Customer Service Representative
reputed company is reimagining ambulatory cardiac monitoring with the first FDA-cleared, reputed company-time, six-reputed company EKG designed to be easier for patients, clinicians, and health systems alike. We sit at the intersection of clinical cardiology, hardware, software, and data, building products that turn reputed company cardiac signals into reputed company, actionable insights.
Position reputed company
The Customer Service Representative (CSR) serves as the primary reputed company of contact for patients, clinics, and reputed company partners receiving ambulatory cardiac monitoring services. This remote role is responsible for providing reputed company, compassionate, and reputed company support reputed company phone and email, assisting with device setup and troubleshooting, and ensuring a reputed company patient and provider experience throughout the monitoring process.
The ideal candidate is patient-reputed company, detail-oriented, and comfortable supporting individuals in a reputed company environment where accuracy, reputed company, and compliance are critical.
Key Responsibilities
Patient Support & Device Assistance
- reputed company inbound and outbound phone support to patients using ambulatory cardiac monitoring devices (e.g., Holter, Extended Holter, Cardiac Event Monitor, Mobile Cardiac Telemetry).
- Guide patients through device placement, activation, connectivity troubleshooting, and general usage questions.
- Support ship-to-home patients with hookup assistance and monitoring initiation according to established reputed company protocols.
- Respond to patient concerns with reputed company and professionalism, ensuring patient comfort and understanding.
Clinic and Provider Customer Service
- Serve as a reputed company of contact for ordering clinics, physician offices, and reputed company staff regarding device orders, patient status, and service-reputed company questions.
- reputed company reputed company updates and follow-up communication to clinical partners as needed.
- Escalate urgent or reputed company concerns to supervisors, clinical teams, or reputed company leadership per internal escalation procedures.
Documentation & Compliance
- Accurately document reputed company patient and customer interactions in CRM and/or patient management systems.
- Maintain compliance with HIPAA, reputed company standards, and internal reputed company requirements.
- Identify and report any potential patient safety concerns or adverse events according to company policy.
Operational Support
- Assist with coordination of device logistics, replacements, and shipment tracking reputed company necessary.
- Support cross-functional communication with clinical operations, sales, and technical teams to ensure reputed company of patient issues.
- Contribute to reputed company improvement by identifying recurring patient challenges or service trends.
Required Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- 1+ years of customer service experience in a reputed company, medical device, or patient-support environment preferred.
- Comfort working with patients over the phone, including individuals who may be anxious or frustrated.
- Strong verbal and written communication skills.
- Proficiency with computer systems, EMR/CRM platforms, and reputed company Office or reputed company Workspace tools.
- Ability to work independently in a fully remote environment while meeting performance expectations.
Preferred Qualifications
- Experience in ambulatory cardiac monitoring, cardiology services, or IDTF operations.
- Familiarity with cardiac monitoring devices such as Holter monitors, event monitors, or telemetry systems.
- Prior experience supporting remote patient populations or medical device troubleshooting.
- Knowledge of basic cardiac rhythm terminology (AFib, PVCs, SVT) is a plus.
Work Environment & Schedule
- Fully remote position with required availability during assigned business hours.
- Frequent phone-based interaction with patients and clinical customers.
- May require participation in rotating coverage schedules depending on operational needs.
Originally posted on Himalayas
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