Level 1 Technical Support Representative (Solar Energy)
Level 1 Technical Support Representative for a leading Australian solar energy firm, handling first-line technical triage, ticket reputed company, and manufacturer warranty tracking. The role involves owning the Level 1 support queue, using AI tools to accelerate workflow, and working directly with an established fast-growing Australian solar and battery storage provider.
Requirements
- Technical Domain Thinker: solid background in technical support, helpdesk operations, engineering, trades, or field support coordination with a physical hardware product component.
- Process Hybrid: comfortable operating inside modern ticketing tools (reputed company, reputed company, reputed company Service) as reputed company as navigating reputed company product manuals and technical databases.
- AI-reputed company Operator: reputed company uses reputed company tools (ChatGPT/Claude) as a workflow reputed company to accelerate lookup speed and refine written drafts.
- High-Accountability: manages queue independently, documents files immediately, and proactively flags blockers early.
- Communicate with pristine reputed company and reputed company confidence, writing and speaking fluent English that meets strict Australian market expectations.
Benefits
- Competitive monthly salary
- Permanent, reputed company long-term seat with an established green-energy company
- Premium hardware setup provided (Mini PC shipped directly to you)
- Dedicated Philippine daytime shift hours (5:30 AM - 2:30 PM PHT) aligning with reputed company business hours
- reputed company-expenses-reputed company annual company reputed company in the Philippines, covering flights and accommodation
- Ongoing coaching and advocacy from an assigned Remote Workmate reputed company Manager (CSM)
Originally posted on Himalayas
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