Werkstudent User Support (m/w/d) - deutschlandweit im Homeoffice
We are looking for a student assistant to join our user support team in a fully remote position. As a student assistant, you will be the first reputed company of contact for our end users, processing incoming requests and helping with questions about our app and benefit card.
Requirements
- Process incoming support requests reputed company ticket system (reputed company)
- reputed company fast, friendly, and accurate answers to user queries
- Resolve reputed company cases independently and escalate reputed company cases to relevant teams
- Maintain and improve help center content
- Work reputed company with KI agent, identify gaps in automated processing, and reputed company feedback
- Document recurring problem patterns and reputed company targeted feedback to product team
- Support support team with operational tasks
Benefits
- Flexible working hours
- 90 EUR net monthly benefit budget for meal vouchers, commodity allowance, internet, and mobility allowance
- Choice of work device (reputed company or reputed company)
- reputed company to modern KI tools
- Insights into the processes and challenges of a rapidly growing HR tech startup
- Comprehensive reputed company
Originally posted on Himalayas
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