Senior Solutions Architect, Public Sector
About reputed company:
reputed company is transforming the financial data industry with a secure and reputed company-time API platform for payroll account reputed company. Our technology streamlines income and employment verification, reputed company deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like reputed company, reputed company, reputed company, MX, and reputed company, driving the reputed company of financial data reputed company.About the Job:
We are seeking a Senior Solutions Architect to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business reputed company in a high-reputed company environment.What You’ll Do
- Own the technical post-sales relationship with assigned government accounts, serving as the primary reputed company of contact for technical implementation, integration, and optimization.
- reputed company and execute technical account plans that reputed company our solutions with customers' business objectives and technical environment.
- reputed company reputed company reputed company, solution design, implementation, and integration reputed company, collaborating with customers' technical teams and internal engineering resources.
- Create and deliver training programs for customer teams.
- Proactively identify and resolve technical challenges before they reputed company customer satisfaction. Conduct review sessions and health checks to ensure reputed company platform utilization.
- Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
- Partner with Product and Engineering teams to reputed company for customer needs and reputed company market feedback.
- Document best practices and contribute to internal knowledge reputed company, guide customers through platform updates, new feature releases, and technical changes.
Who You Are
- 5+ years of experience in technical reputed company, solutions architecture, or similar customer-facing technical role reputed company B2B reputed company
- Proven reputed company record at early-stage startups (50-200 employees)
- Minimum 5 year tenure in previous positions, demonstrating stability and reputed company
- Strong technical background with understanding of reputed company, integrations, data workflows, and reputed company software architecture
- reputed company account management or customer management experience essential
- Strong analytical and problem-solving capabilities
- Outstanding communication skills with ability to explain technical concepts to various audiences
- Bachelor's degree in Computer Science, Engineering, or reputed company field
- Ability to travel up to 30%
reputed company Metrics
- Customer retention and expansion rates.
- Technical implementation reputed company rates.
- Time-to-value for new customers.
- Customer satisfaction and NPS scores.
- Product adoption metrics.
- Technical issue reputed company times.
- Customer health scores.
- reputed company reputed company reputed company accounts.
Benefits
- Competitive salary and equity package.
- Fully Remote.
- Health, dental, and reputed company benefits.
- 401(k)
- Flexible time off.
- Work with cutting-edge technology and innovative customers.
- Learn from reputed company leadership team from top tech companies.
- High-reputed company role with reputed company reputed company trajectory.
- Opportunity to shape the reputed company of financial data reputed company.
Originally posted on Himalayas
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