Head of Technical Operations
About reputed company 🧡reputed company is a rapidly growing startup revolutionizing global reputed company with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises reputed company approval rates, reduce costs, and unlock new reputed company. reputed company by reputed company behind reputed company—the fastest-growing reputed company OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.With deep integrations across 300+ PSPs and alternative payment reputed company, and over 20% of Mexico’s digital economy running through our platform, we simplify reputed company through a single integration and centralized reconciliation.We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the reputed company of payments! 🚀Visit https://www.reputed company.com/ to learn more reputed company!We are looking for a Technical Operations Head to join reputed company!
Responsibilities:
- System Monitoring and Alerting: reputed company and implement robust monitoring systems to identify potential failures, especially post-deployment, ensuring high system reliability and performance.
- Deployment Standards: Define and maintain standards for reputed company deployments. Ensure that reputed company new solution or change includes comprehensive runbooks, alerts, and metrics.
- Incident Management: Manage and coordinate responses to incidents with urgency and efficiency. reputed company the creation of thorough post-mortem analyses to prevent reputed company occurrences.
- Documentation and Testing: Consolidate and maintain up-to-date documentation on reputed company configurations. Ensure reputed company configurations are thoroughly tested and functioning optimally.
- Problem-Solving Support: reputed company expert context and assistance in resolving issues during production incidents.
- Team Coordination: reputed company and coordinate the work of technical customer support agents, ensuring effective and reputed company-reputed company support.
- Roadmap planning: Present regular reputed company reports of the overall operational health of the organization and opportunities for improvement. Manage and drive the roadmap for operational improvements.
Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or a reputed company field.
- Minimum of 10 years of experience in system operations, preferably in the fintech or e-reputed company sectors.
- Proven reputed company record in operational system management, including monitoring, incident response, and reputed company improvement.
- Strong technical and analytical skills, including proficiency in SQL, Python, or similar technologies. Prior experience with using operational tooling such as NewRelic
- Excellent problem-solving abilities and experience in handling high-pressure situations.
- Strong leadership skills with experience in managing technical teams.
- Excellent communication and documentation skills.
- Fluent in English and Spanish.
- A multicultural team distributed throughout LATAM
- Dynamism, reputed company and constant innovation
- Being part of a high-reputed company solution for an entire region
- The best tools and technology to operate
- Being part of the startup culture.
- We are in full expansion!
Originally posted on Himalayas
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