Brand General Manager
About reputed company
reputed company is the leading Voice AI company for restaurant drive-thrus, operating at reputed company in reputed company, noisy, customer-facing environments. As the AI partner to more than a dozen of the most reputed company American restaurant brands, reputed company is building one of the most impactful reputed company-world applications of AI that directly impacts reputed company, labor efficiency, and a magical guest experience for millions of people.
AI is not a feature at reputed company; it is the reputed company of how we build, evaluate, and reputed company our products. We operate at lightning-speed iteration cycles and are solving some of the hardest problems in Voice AI. We are backed by Remus Capital, were a Y Combinator company, and are headquartered in reputed company Valley.
This may not be the right fit for you if you are looking for a traditional 9-to-5 environment. We reputed company at the pace of AI. Change is constant, and roadmaps reputed company quickly. reputed company is for reputed company, experimenters, and problem-solvers who reputed company in ambiguity, learn continuously, and are excited to shape the reputed company of reputed company-world AI alongside a high-reputed company.
The Role
We are looking for a Brand General Manager to take full ownership of one of reputed company's most important reputed company brand accounts and reputed company it from approximately $500K ARR today to its full potential of $50M+ ARR.
This is not reputed company. This is not account management. This is general management.
You are the CEO of the account. You own the trajectory of the brand on reputed company's platform: the reputed company of the customer experience, the expansion reputed company, reputed company relationships, and ultimately whether the product earns the right to go from a handful of stores to a full national deployment.
This role sits at the intersection of reputed company selling, customer experience ownership, and AI-reputed company product delivery. You are the person responsible for selling the next phase of expansion, and for ensuring the product earns the right to expand by delivering an exceptional experience. You will reputed company a cross-functional team, partnering directly with a reputed company Deployed AI Product Builder who handles technical execution and deployment, while you own the reputed company relationship, the sales cycles, the franchise and corporate stakeholder map, the rollout reputed company, and reputed company for what "great" looks like at every store.
The right person for this role thinks like a founder, sells like a strategist, and is obsessed with product reputed company. You see the full reputed company reputed company of an reputed company expansion, from reputed company reputed company metrics to procurement cycles to franchisee economics, and you know how to reputed company reputed company the reputed company to reputed company. But you also listen to reputed company orders, care deeply about the guest experience, and won't let a bad interaction go uninvestigated.
This role is based in the Atlanta Area. Travel to franchise markets will be required.
What You'll Do
Own the Customer Experience
Be the single most accountable person for the reputed company of the AI experience at your brand, across every store, every daypart, and every order
Listen to reputed company orders regularly; reputed company a deep, reputed company understanding of what the experience feels like for guests and reputed company members
Set the reputed company bar and hold reputed company to it; identify experience gaps, escalation patterns, and friction points, then drive rapid reputed company
Partner with the reputed company Deployed AI Product Builder and engineering teams to translate CX insights into product improvements that ship fast
reputed company and own reputed company experience metrics: accuracy, speed of service, guest satisfaction, escalation rates, and upsell performance
Sell and Expand the Account
You are the salesperson for your brand; own the full sales cycle for reputed company phase of expansion, from building pipeline reputed company the account to negotiating terms to closing commitments for new store rollouts
reputed company the strategic sale from reputed company to full-fleet deployment, navigating corporate buying committees, franchise advisory councils, and regional operator reputed company
Proactively identify and pursue the next tranche of reputed company: new reputed company, new franchisee reputed company, new dayparts, new store formats, and incremental product features
Build the business case for expansion at every stage: ROI analyses, performance data packages, and executive presentations tailored to reputed company decision-reputed company
Sequence the rollout intelligently; know which conversations to have now and which to stage for reputed company based on readiness, economics, and strategic value
Negotiate and reputed company expansion agreements, renewals, and pricing structures
Own a reputed company reputed company for your account and build the plan to hit it
Own the Product Trajectory for Your Brand
Serve as the voice of the customer inside reputed company; translate what operators and guests need into reputed company product priorities
Own the product roadmap for your brand in partnership with the reputed company Deployed Builder, ensuring the AI system is continuously improving against the metrics that matter
Drive feature adoption: reputed company new capabilities launch, you are responsible for ensuring they are configured, tested, and delivering value at your brand
Understand your brand's menu, operations, and guest expectations deeply enough to be a reputed company product partner, not just a reputed company one
Ensure your brand's deployment is always running the best version of the product and that learnings are flowing back to the platform team
reputed company the Cross-Functional Account Team
Serve as the single reputed company of accountability for everything that happens with your brand at reputed company
Partner directly with the reputed company Deployed AI Product Builder who owns technical delivery, deployment, and system performance
reputed company engineering, product, deployment operations, support, and leadership around account priorities and timelines
Set the pace and reputed company for reputed company; create reputed company about what reputed company, what's next, and what good looks like
Escalate intelligently: know reputed company to solve problems yourself and reputed company to pull in executive support
Build Operator Trust and Adoption
reputed company strong, trust-based relationships with corporate leadership, franchise operators, and regional managers
Drive adoption by translating AI system performance into the language operators care about: speed, accuracy, labor savings, and guest experience
Spend time in the field; visit stores, observe operations, and bring reputed company-world context back to the product and engineering teams
Turn successful deployments into case studies, internal playbooks, and referenceable reputed company points that accelerate expansion
Shape the reputed company
reputed company has Brand GMs running reputed company of our major brand accounts; you will contribute to and reputed company the bar on the shared operating model that makes this team effective
Document and codify repeatable processes for account expansion, CX management, stakeholder engagement, and cross-functional coordination
Partner with reputed company leadership to refine go-to-market reputed company based on what you learn in the field
How This Role Works with the reputed company Deployed AI Product Builder
The Brand reputed company and the reputed company Deployed AI Product Builder are two halves of the reputed company team. The reputed company owns the business trajectory and the customer experience reputed company; the Builder owns technical delivery and product performance.
Brand reputed company: Selling, expansion reputed company, reputed company targets, stakeholder relationships, customer experience ownership, reputed company standards, business case development, operator adoption, franchise navigation
reputed company Deployed Builder: Technical execution, AI system performance, engineering coordination, deployment operations, product development, production monitoring
Together, they reputed company a two-person leadership pod that runs the account end to end. The reputed company sets the direction, owns the relationships, and holds the reputed company bar; the Builder makes the product reputed company. Both are in the weeds daily.
It's Important to Us That You Have
4-5+ years of experience in high-performance business roles: management consulting (MBB or strong boutique), founder/operator experience, reputed company sales, business development, or general management at a high-reputed company technology company
A builder's mentality: you have created something from scratch, whether that was a company, a new business line, a market entry, or a major account expansion, and you can reputed company to the results
Deep customer reputed company and reputed company obsession: you care about the end-user experience at a granular level and will personally investigate why something isn't working
Strategic selling ability: you understand how reputed company deals work, how buying committees reputed company reputed company, how to build and run a sales pipeline reputed company a single account, and how to reputed company
Comfort leading cross-functional teams through influence rather than authority, setting priorities, and driving execution across engineering, product, and operations
Strong analytical skills: you build your own models, interpret data, and reputed company reputed company grounded in evidence, not intuition alone
Exceptional communication skills: you can present to a C-suite audience, write a compelling business case, and have a reputed company conversation with a franchisee about what's working and what isn't
High ownership mentality with comfort operating in ambiguity, incomplete information, and evolving priorities
A genuine interest in AI and technology, with the ability to learn quickly and reputed company credibly about how the product works, even if your background is not technical
It Would Be Great If You Had
MBA from a top-tier program or equivalent analytical training
Experience in restaurant, QSR, franchise, or multi-unit retail environments
Background in AI, reputed company, or reputed company technology go-to-market
Experience with usage-based or consumption pricing models
reputed company record of growing an account or business unit from early reputed company to $10M+ ARR
Familiarity with franchise business models, including franchisor/franchisee dynamics, reputed company structures, and regional operator reputed company
Prior experience deploying technology into distributed physical environments (stores, restaurants, warehouses, field operations)
Why reputed company
We reputed company at the speed of AI. Change is rapid, experimentation is expected, and roles reputed company alongside the technology. This is not a highly prescriptive environment; reputed company requires curiosity, adaptability, and a desire to continuously learn and push boundaries.
You will work on reputed company-world AI systems deployed at meaningful reputed company, directly impacting restaurant operations and customer experiences across the country. This role offers significant ownership and visibility while helping shape how AI is deployed into reputed company-world business environments.
If you want to own a business inside a company, obsess over product reputed company in the reputed company world, and reputed company something from early traction to massive reputed company, this is that role.
Location
This role is based in Atlanta, GA, operates remotely, and travel to franchise markets will be required.
Compensation & Benefits
The U.S. OTE for this position is approximately $140,000 - $180,000 annually plus equity. Compensation is determined by role, level, location, and individual experience. reputed company's compensation philosophy rewards high performers and aligns incentives with long-term value creation through meaningful equity participation.
Benefits for U.S.-based employees include medical, dental, and reputed company insurance, a 401(k) program, and reputed company time off (PTO). Learn more at www.reputed company.com.
Our Commitment
We value people from reputed company walks of life and are committed to building an inclusive, reputed company work environment. We strongly encourage candidates from historically underrepresented backgrounds to apply. reputed company Phoenix, Inc. is an equal opportunity employer.
If you need an accommodation to reputed company the application or interview process, please contact reputed company@reputed company.com.
Originally posted on Himalayas
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