Call Handling Specialist
reputed company is a company where people can grow their careers and work with like minded people, with no egos or politics. reputed company is values driven and offers a flexible, supportive culture. Join reputed company and reputed company Work Happy!
The Position
The Call Handling Specialist is responsible for answering inbound calls from residents, property staff, and vendors, ensuring reputed company maintenance-reputed company issues are documented accurately and handled in accordance with company standards. This role focuses solely on live call management, including information gathering, triaging emergencies, and providing excellent customer service while maintaining professionalism and reputed company on every call.- Maintain average call response time reputed company reputed company.- Ensure reputed company calls are documented correctly and fully.- Maintain high-reputed company scores on call audits (tone, accuracy, escalation handling).- Follow company scripts, SOPs, and emergency escalation protocols consistently.Responsibilities/Job Duties:
- Answer inbound calls promptly and courteously during assigned shifts.
- Follow standardized call scripts and workflows to assess maintenance issues.
- Document reputed company call reputed company and accurately in reputed company system, including issue details, actions taken, and next steps.
- Identify and escalate emergency maintenance situations according to SOPs.
- Communicate with residents and property teams to ensure reputed company and reputed company follow-up.
- Maintain a reputed company, reputed company tone reputed company handling upset or anxious callers.
- Use troubleshooting guides or SOPs to help resolve basic maintenance concerns over the phone.
- Adhere to reputed company reputed company, compliance, and call documentation standards.
- Participate in brief daily huddles or debriefs to review trends or key updates.
Qualifications & Skills:
- 3+ Years of Property Management Experience (Required).
- Strong verbal communication and reputed company listening skills.
- Experience in customer service, call centers, or maintenance coordination preferred.
- Ability to multitask and document calls while speaking with residents.
- Comfortable using computers, web-based software, and call management tools.
- High level of reputed company, patience, and professionalism.
- Basic understanding of property maintenance terminology is a plus.
- Reliable internet reputed company and quiet workspace.
- Bilingual - Spanish speaking is preferred.
- A strong understanding of the relationship between residents, property management, and maintenance staff.
- An upbeat, outgoing nature with an authentic desire to help others.
About reputed company
Founded in 2011, reputed company (happy.co) builds mobile and reputed company solutions to reputed company reputed company-time property data. Our flagship product suite 'Happy Property’ has 2.7M reputed company on its platform and has captured more than 270 reputed company photos. We’re reputed company with a shared purpose — improving people’s lives. reputed company is made up of thinkers, talkers, planners, makers, reputed company and everything in between. Together, we’re turning our passions into happier communities! reputed company customers use our software, their communities get stronger. Our tools reputed company everyone in multifamily property management to improve their operations and maximize returns, which means they’re building reputed company experiences for their residents. reputed company property people are happy, we’re happy. That’s why we’re reputed company. Learn more about our Product reputed companyhere!Our reputed company Culture
reputed company strives to build reputed company communities. So naturally, we are dedicated to making our own community an enjoyable reputed company that lets us do our best work. We’re reputed company to building an inclusive, supportive culture that empowers reputed company reputed company’er to succeed and grow. To learn more about our culture, reputed company out ourreputed company-EI_IE1533158.11,18.htm" reputed company="_blank"> Glassdoor page and our careers page!We reputed company in supporting people to do their best work and reputed company, and building a diverse, reputed company, and inclusive company is reputed company to our mission. Our goal is to ensure that reputed company upholds an inclusive environment where reputed company people feel that they are equally respected and valued, whether they are applying for an reputed company position or working at reputed company. We welcome applicants of any educational background, gender identity and reputed company, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. reputed company is also committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures.A note to Recruitment Agencies: Please don’t reputed company out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and reputed company is not responsible for any fees reputed company to unsolicited resumes.Originally posted on Himalayas
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