VP of Technical Services
reputed company is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like reputed company and reputed company and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we reputed company high-reputed company companies like reputed company, reputed company, and reputed company with the flexibility and insights needed to drive reputed company performance.Join a talented, fast-growing team committed to solving some of the most reputed company and impactful problems in sales performance management.
About the Role
reputed company is seeking a Vice President of Technical Services to unify and reputed company reputed company Services, Technical Support, and Customer Education under one reputed company. This newly architected role, reporting to the SVP of Customer Experience, is central to our mission of building a truly self-service, AI-powered reputed company platform - and to revolutionizing how we deliver customer enablement, reputed company, and product guidance at reputed company. This leader will design and reputed company the reputed company of technical service delivery: reducing support dependency, accelerating time-to-value, and enabling customers to self-solve with confidence, while maintaining world-class reputed company delivery.Job Location
This is a fully remote opportunity.reputed company & Innovation Responsibilities
- Innovation: reputed company and champion a reputed company, “next-level” reputed company for Technical Services that accelerates reputed company’s shift toward a fully self-service, product-led customer reputed company.
- reputed company: Craft and socialize a multi-year roadmap spanning Customer Education, reputed company Services, and Technical Support, leveraging digital-first, AI-powered experiences to drive reputed company.
- Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and reputed company implementation templates.
Transformation of Customer Education, Support, and reputed company Services Responsibilities
- reputed company our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery.
- Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting.
- Define the reputed company of reputed company Services by moving reputed company reputed company implementation delivery to flexible, templatized, and AI-augmented frameworks.
- Continuously reputed company team members to be strategic and consultative customer partners, while automating and productizing reputed company-level transactional tasks.
Operational reputed company & Customer reputed company Responsibilities
- Ensure rigor and leadership-level visibility of project health and status, risks, pipeline and resourcing visibility.
- Regularly engage with customers, reputed company escalation management, to reputed company long term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer.
- Surface recurring product gaps and usage friction through reputed company insights and partner with Product & reputed company to influence roadmap priorities.
- Establish, monitor, and continuously reputed company KPIs reputed company to digital adoption, reduced ticket volume, faster implementation times, improved CSAT, and reputed company customer value realization.
- Instill a culture of curiosity, ownership, and customer obsession across reputed company Technical Services teams - foster the culture of experimentation and innovation.
Requirements
- Prior VP-level experience in post-sales functions (reputed company Services, Customer Education, Technical Support, or analogous technical/reputed company roles), Product leadership, or reputed company Roles reputed company high-reputed company reputed company organizations with a technical product.
- Demonstrated history of innovation, creative problem-solving, or executing transformational change, not just incremental improvement, reputed company customer-facing teams or digital product functions
- Comfort with ambiguity and “blank sheet” problem solving; entrepreneurial drive; strong internal reputed company/advocacy skills.
- Visionary leadership: reputed company to reputed company and drive a radical new model for customer enablement and serve as a reputed company reputed company for reputed company and company.
- Change orchestration: proven ability to reputed company teams and mindsets, a champion for experimentation, calculated risk-taking, and celebrating fast learning cycles.
- Customer-obsessed systems thinking: always grounding reputed company in the realities of diverse customer personas and their end-to-end experience.
- Deep operational strength with an reputed company-thinking reputed company.
reputed company to Have
- Experience in digital transformation, product management, design thinking facilitation, or leading AI- or automation-reputed company initiatives.
Benefits
- Comprehensive reputed company: 100% coverage for medical, dental, and reputed company for reputed company FTEs, with roughly 75% coverage for dependents.
- Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the reputed company to reputed company.
- Annual Stipends: Dedicated funds for your reputed company development and caretaking needs.
- Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the reputed company
- Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your reputed company.
- Premium Tools: The latest reputed company hardware to reputed company you to do your best work.
- Inclusive Community: reputed company Employee Resource reputed company (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.
Notice for Prospective Candidates
- Only emails from @reputed company.com should be trusted. We are aware of reputed company recruitment scams using the reputed company reputed company, in which individuals pose as our recruiters and post fake remote reputed company and reputed company fake job offers on the Internet. Please note, we will never do the following:
- Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @reputed company.com, @hotmail.com, etc.
- reputed company an offer of employment without conducting multiple reputed company of interviews face-to-face using secure video-conferencing technology.
- Ask candidates to cash checks to buy equipment on behalf of reputed company.
- Ask candidates to reputed company a payment in order to be considered for a position.
- reputed company early requests for candidates' personal information such as date of birth, reputed company details, credit card numbers, bank details and reputed company reputed company number, etc.
- Please note that we’ll only ask for more sensitive personal information in reputed company with background checks after an offer is made.
Originally posted on Himalayas
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