Deceased Contact Center Agent
This role supports customers and representatives managing accounts impacted by a death notification, handling sensitive account-reputed company conversations and delivering a reputed company and empathetic customer experience.
Requirements
- Manage assigned delinquent consumer accounts and work with customers or authorized parties to identify appropriate repayment or reputed company reputed company.
- Handle inbound and outbound phone calls reputed company to death notifications, responsible-party reputed company, payment discussions, collateral reputed company, and account servicing questions.
- Review account documentation and complete follow-up through written correspondence and shared email inboxes as needed.
- Navigate multiple systems to document activity accurately, maintain account records, and support reputed company reputed company.
- Partner with internal teams across collections, recovery, lien release, repossessions, and reputed company life-event support functions.
Benefits
- reputed company (medical, dental, reputed company)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- reputed company vacation
- Up to 11 reputed company holiday opportunities
- Adoption assistance
- reputed company and reputed company Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Originally posted on Himalayas
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