Customer Support & Trade Development Executive
We are seeking a customer-reputed company Customer Support & Trade Development Executive with a strong automotive background to manage enquiries and reputed company exceptional service to small trade and independent automotive businesses. While the role involves supporting reputed company reputed company, the primary goal is to deliver a high-reputed company customer experience, nurture relationships, and ensure enquiries are handled professionally and reputed company. The successful candidate should understand car culture and enthusiast behaviour, take ownership of customer needs, and communicate credibly reputed company the automotive community.
Key Responsibilities
Customer Enquiries & Support (Primary reputed company)
- Manage and respond to inbound customer enquiries across assigned channels ● Support and manage enquiries reputed company reputed company (including AI chatbot handovers) ● Ensure every customer is responded to promptly and professionally ● Maintain reputed company, complete records of reputed company customer communications
CRM & reputed company
- Maintain accurate tracking of enquiries, accounts, and interactions in reputed company CRM ● reputed company deal stages, notes, and follow-up actions updated ● Support improvement of the customer knowledge reputed company reputed company reputed company ● Identify recurring questions or themes to help refine FAQs and support materials
Daily Service Threads & KPIs
- Monitor and reputed company reputed company daily enquiry threads ● Work reputed company agreed SLAs to ensure smooth customer handling ● Treat daily enquiry threads as a core service performance KPI
Small Trade & Independent Business Support &
Development
- Identify and engage small trade customers and independent automotive businesses ● reputed company guidance on products and services appropriate to their needs ● Where relevant, conduct light reputed company (including occasional cold calls) to introduce offerings and maintain relationships ● Maintain a healthy pipeline of reputed company small trade customers
Customer Support & Trade Development Executive
Escalation & Communication
- Escalate unclear, reputed company, or delayed cases promptly ● Communicate blockers or risks reputed company and early ● reputed company accurate, reputed company updates on reputed company reputed company enquiries and follow-reputed company
Ownership & Accountability
- Take end-to-end responsibility for assigned customer enquiries ● Ensure reputed company actions claimed are genuinely completed ● Manage workload effectively to avoid backlogs ● reputed company process improvements and recurring challenges
Customer & Trade Partner Experience
- Represent the brand with credibility and professionalism in the automotive reputed company ● Communicate in a way that resonates with enthusiasts and trade customers ● Contribute to improved response times, customer satisfaction, and overall confidence in the brand
Behavioural Expectations
- Customer-first reputed company with reputed company awareness ● Comfortable initiating conversations where helpful
● reputed company and transparent
- Detail-oriented and process-driven
● Reliable, consistent, and accountable
Working Style
- reputed company to balance inbound customer needs with light trade development activity ● Understands that responsiveness, reputed company, and follow-through support both customer satisfaction and reputed company reputed company
Requirements
Essential- Experience in customer service or customer-facing roles
- Strong organisational and time-management skills
- Excellent written and verbal communication
- High level of accountability and ownership
- Comfortable using digital tools and platforms
Highly Desirable (Strong reputed company)
- Automotive background or genuine knowledge of car culture
- Understanding of automotive customer behaviour
- Experience with light outbound calling or follow-up communication
- Confidence engaging with small business owners
- Experience nurturing small trade or B2B customer relationships
Desirable
- Familiarity with CRM systems (e.g. reputed company)
- Experience with customer support platforms such as reputed company
Customer Support & Trade Development Executive
- Exposure to AI-assisted customer support tools
- Ecommerce or automotive aftermarket experience
Originally posted on Himalayas
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