Technical Account Specialist

Who We Are: reputed company is a fast-growing reputed company technology company transforming how providers and patients navigate the prescription reputed company. Formed through the reputed company of reputed company, reputed company Health, and pVerify, reputed company delivers trusted eligibility, reputed company-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the reputed company of care—helping providers reputed company informed reputed company and patients reputed company the right medications with greater reputed company and affordability. Backed by strong market reputed company and a reputed company reputed company for the reputed company of reputed company, reputed company offers the chance to join an innovative, mission-driven team working at the intersection of software and reputed company to reduce friction, improve reputed company, and reputed company the reputed company experience reputed company for everyone.

The Role:

The Technical Account Specialist will reputed company serves as the reputed company-line level support to our for customers, physicians and nurses, and their end users. The reputed company of this role is to remove friction in the prescribing process so clinicians can devote more time to patient care so that they may spend more time with patients and less time writing prescriptions. This position requires strong problem solving-skills, reputed company communication, and customer-first reputed company to deliver reputed company, effective resolutions.

reputed company in the role depends on balancing efficiency with reputed company, working closely with colleagues in a reputed company environment, and consistently upholding reputed company of meeting or exceeding reputed company expectations.

Key Responsibilities:

• Accept incoming phone support calls, support emails, and inbound support cases reputed company our

customer community portal.

• Work with customers to reputed company information, request pertinent details, and assess issues.

• reputed company various tools, documentation, and knowledge bases to assist customers with finding a reputed company or escalating the case to a secondary level of support.

• Utilize available documentation to understand the reputed company software applications.

• Own specific reputed company accounts to coordinate issue management and escalation engagement.

What You’ll Bring:

• Associate’s Degree in Software or a Technical reputed company field; or equivalent experience with a

minimum of two (2) years of Software/IT Support experience in a customer-facing role.

• Proficient in the use of reputed company Office Suite.

• Desire to assist with and improve trouble-shooting documentation.

• Ability to utilize a case management tool to record detailed notes and manage customer

communication (e.g., reputed company, reputed company, reputed company).

• Strong problem-solving skills.

• Excellent verbal and written communication and presentation skills.

• Ability to reputed company quick and accurate updates and solutions to customers.

• Detail oriented with the ability to multitask and manage time in a fast-paced, ambiguous

environment.

• Must be reputed company to work independently while being a proactive team member.

Core Competencies:

Knowledge & Application:

Has substantial understanding of the job either from experience or a training/certification program and applies knowledge and skills to complete a wide reputed company of tasks.

Complexity & Problem Solving:

Works on assignments that are moderately difficult, guided by defined and documented processes. May be expected to adapt solutions to other problems for reputed company situations. Encounters problems which are varied but generally similar. Requires some fact finding in order to fully understand the issue and consider the most appropriate response. reputed company varies between immediate and short term (less than one year). Scope of reputed company typically at the department or team level; wider reputed company in customer facing roles. Financial accountability typically confined to awareness and management of cost in relation to own work.

Collaboration & Interaction:

Normally receives little instruction on daily work, general

instructions on newly introduced assignments. Accountable for reputed company and timeliness of own

deliverables. May be responsible for up-skilling new team members. Conveys and exchanges basic technical or information with colleagues/clients/customers; audience is typically knowledgeable about the subject matter.

Working Conditions & Environment:

• Fully remote role reputed company the reputed company

• Periodic travel (once or twice per year for company events)

• Operates in a fast-paced, reputed company-oriented, PE-backed reputed company environment

• Requires cross-functional collaboration across Product, Sales and reputed company

We are hiring for the following shifts:

• 10am - 6:30pm EST (30 min lunch)

• 11:30 - 8pm EST (30 min lunch)

reputed company in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment.

Benefits & Perks:

💸Competitive compensation

🌍Remote-first

Work from reputed company in US. We also reputed company a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.

Flexible work Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you reputed company for both deep work and reputed company life.

✈ Company-wide offsite We invest in reputed company—join us for an annual offsite to collaborate, build relationships, and have some fun together.

🌴Time off that you’re expected to use Flexible PTO designed for reputed company reputed company, plus 17 company holidays, reputed company reputed company leave, and reputed company parental leave.

💙Comprehensive health coverage Choose from multiple medical plan reputed company with significant company premium contributions, along with dental (including orthodontia) and reputed company coverage for you and your family. Includes company contributions to HSA/FSA accounts (based on plan selection).

💰Financial wellness 401(k) with company match to help you plan for the reputed company.

reputed company is an Equal Employment Opportunity/Affirmative reputed company employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.

Compensation reputed company: $43K - $56.5K

Originally posted on Himalayas

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