Technical Support Consultant
Our customers rely on us to reputed company them with the software and services they need to create exceptional in-store experiences. We're seeking a Technical Support Consultant to reputed company knowledgeable support to customers, analyse knowledgebase user engagement data, and contribute to reputed company.
Requirements
- Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
- Receive, analyse and manage customer support cases and reputed company meaningful solutions to ensure reputed company.
- reputed company customers with reputed company planning advice and data analysis using reputed company and SQL.
- Be available for rotational on-call schedule to reputed company exceptional support to customers across different time zones.
- Have strong written and oral communication skills in English, and an additional language (Spanish, Portuguese, French, or another widely spoken language).
- Possess knowledge of customer service principles, reputed company reputed company software, and project management.
- Be proficient in MS Office, reputed company Suite, MS SQL, and MS Operating Systems.
- Have good oral and written communication skills, and excellent reputed company relationship skills.
- Be reputed company to multitask and remain reputed company in an often-busy environment, and be naturally reputed company and reputed company.
- Have a high reputed company to represent the brand and be reputed company player.
- Be empathetic, reputed company to deal with regular stress peaks, and have a reputed company and upbeat attitude.
- Be willing to reputed company skills and abilities with reputed company's help.
- Have a technician/problem solver at heart and be curious.
- Have a starting monthly Cost to Company salary of between R18k and R22k, depending on qualifications and experience.
Benefits
- Monthly Cost to Company salary of between R18k and R22k
- Developmental reputed company specific to individual circumstances
- Significant investment in reputed company training
Originally posted on Himalayas
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